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After updating to Quantum, trying to login to Microsoft does this: https://login.microsoftonline.com/common/oauth2/undefined

Posted

I am using Windows 10 1703. When I try to access the office.com login, or any sharepoint links, the page begins to load, then redirects to /common/oauth2/undefined and a blank page. I have tried restarting in safe mode, and clearing my cache and cookies.

I am using Windows 10 1703. When I try to access the office.com login, or any sharepoint links, the page begins to load, then redirects to /common/oauth2/undefined and a blank page. I have tried restarting in safe mode, and clearing my cache and cookies.

Chosen solution

If you use a bookmark then navigate to the web page starting with the main page or the sign in page in case there is a problem with this bookmark.


You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache:

  • Options/Preferences -> Privacy & Security -> Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Options/Preferences -> Privacy & Security -> "Use custom settings for history" -> Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Shockwave Flash 27.0 r0

Application

  • Firefox 57.0.2
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0
  • Support URL: https://support.mozilla.org/1/firefox/57.0.2/WINNT/en-US/

Extensions

  • Cisco WebEx Extension 1.0.12 (ciscowebexstart1@cisco.com)
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Javascript

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Graphics

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  • adapterRAM2: 2048
  • adapterSubsysID: 06de1028
  • adapterSubsysID2: 06de1028
  • adapterVendorID: 0x8086
  • adapterVendorID2: 0x1002
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  • crashGuards: []
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.15063.674
  • driverDate: 9-14-2017
  • driverDate2: 9-3-2016
  • driverVersion: 22.20.16.4799
  • driverVersion2: 21.19.128.4
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  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture
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  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000a8d5) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • webgl2DriverExtensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc
  • webgl2Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 520 Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.dec065540d5f)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000a8d5) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
  • windowUsingAdvancedLayers: True

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
cor-el
  • Top 10 Contributor
  • Moderator
16564 solutions 149546 answers

Chosen Solution

If you use a bookmark then navigate to the web page starting with the main page or the sign in page in case there is a problem with this bookmark.


You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache:

  • Options/Preferences -> Privacy & Security -> Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Options/Preferences -> Privacy & Security -> "Use custom settings for history" -> Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
If you use a bookmark then navigate to the web page starting with the main page or the sign in page in case there is a problem with this bookmark. ---- You can try these steps in case of issues with web pages: You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files. *hold down the Shift key and left-click the Reload button *press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux) *press "Command + Shift + R" (Mac) Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences). "Clear the cache: *Options/Preferences -> Privacy & Security -> Cached Web Content: "Clear Now" "Remove the cookies" from websites that cause problems. *Options/Preferences -> Privacy & Security -> "Use custom settings for history" -> Cookies: "Show Cookies" Start Firefox in <u>Safe Mode</u> to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem. *switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance *do NOT click the "Refresh Firefox" button on the Safe Mode start window *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
Pkshadow
  • Top 10 Contributor
1066 solutions 14835 answers

https://www.virustotal.com/#/url/eb90a5eb0755e4c234c9e35f50330d5d0541478ed7329a76e6e7895bbf57c79b/detection

Please use more than 1 scanner as each uses diff tech : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware Save your Report and google each before deleting anything as do not want to delete something you need, If need help : https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/ Post in only 1 forum, then wait.

adapterDescription: Intel(R) HD Graphics 520 adapterDescription2: AMD Radeon R7 M360 adapterDescription: Intel(R) HD Graphics 520 adapterDescription2: AMD Radeon R7 M360

You may want to go into Bios and turn off the on-board chip. It is in the #1 position while might want to use the AMD as main card. Also is a conflict and using more ram and producing heat.

Please let us know if this solved your issue or if need further assistance.

https://www.virustotal.com/#/url/eb90a5eb0755e4c234c9e35f50330d5d0541478ed7329a76e6e7895bbf57c79b/detection Please use more than 1 scanner as each uses diff tech : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware Save your Report and google each before deleting anything as do not want to delete something you need, If need help : https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/ Post in only 1 forum, then wait. adapterDescription: Intel(R) HD Graphics 520 adapterDescription2: AMD Radeon R7 M360 adapterDescription: Intel(R) HD Graphics 520 adapterDescription2: AMD Radeon R7 M360 You may want to go into Bios and turn off the on-board chip. It is in the #1 position while might want to use the AMD as main card. Also is a conflict and using more ram and producing heat. Please let us know if this solved your issue or if need further assistance.

Question owner

I had tried clearing cache and history through the Clear Recent History option, selecting Cookies and Cache, and setting Time Range to Everything. It didn't seem to help at all. I had also tried the Restart in Safe Mode. Neither of those did anything.

However, when I cleared the microsoft.com cookies and the cache through the Options/Preferences -> Privacy & Security tab, everything started working again. Admittedly, there were a few weird hiccups with office.com claiming at first that my Microsoft address wasn't a real address, and some odd reloads, but now everything is running smoothly. Thank you!

I had tried clearing cache and history through the Clear Recent History option, selecting Cookies and Cache, and setting Time Range to Everything. It didn't seem to help at all. I had also tried the Restart in Safe Mode. Neither of those did anything. However, when I cleared the microsoft.com cookies and the cache through the Options/Preferences -> Privacy & Security tab, everything started working again. Admittedly, there were a few weird hiccups with office.com claiming at first that my Microsoft address wasn't a real address, and some odd reloads, but now everything is running smoothly. Thank you!

Question owner

Pkshadow said

adapterDescription: Intel(R) HD Graphics 520 adapterDescription2: AMD Radeon R7 M360 adapterDescription: Intel(R) HD Graphics 520 adapterDescription2: AMD Radeon R7 M360 You may want to go into Bios and turn off the on-board chip. It is in the #1 position while might want to use the AMD as main card. Also is a conflict and using more ram and producing heat. Please let us know if this solved your issue or if need further assistance.

Pkshadow, I didn't have to use the virus scan (I usually scan with multiple engines, as it is) since the problem was resolved in another way, but I have a question about the graphics card. My computer is a Dell refurb, so it didn't come with Catalyst drivers. In fact, it acts as if it doesn't have a video card, most of the time. I assume I would have to install the latest drivers before doing anything, but what then? I haven't played around with BIOS settings since Windows 98. How do I make sure I don't ruin my laptop?

''Pkshadow [[#answer-1049838|said]]'' <blockquote> adapterDescription: Intel(R) HD Graphics 520 adapterDescription2: AMD Radeon R7 M360 adapterDescription: Intel(R) HD Graphics 520 adapterDescription2: AMD Radeon R7 M360 You may want to go into Bios and turn off the on-board chip. It is in the #1 position while might want to use the AMD as main card. Also is a conflict and using more ram and producing heat. Please let us know if this solved your issue or if need further assistance. </blockquote> Pkshadow, I didn't have to use the virus scan (I usually scan with multiple engines, as it is) since the problem was resolved in another way, but I have a question about the graphics card. My computer is a Dell refurb, so it didn't come with Catalyst drivers. In fact, it acts as if it doesn't have a video card, most of the time. I assume I would have to install the latest drivers before doing anything, but what then? I haven't played around with BIOS settings since Windows 98. How do I make sure I don't ruin my laptop?