Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why do I get "Connection problem" on my ASUS notebook when I try to access my Yahoo mail account with the new version of Firefox?

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by Roje

Roje
Roje
more options

Since I updated firefox to 29.0.1 on my desktop, I am unable to access my email account at Yahoo.com from my ASUS notebook. "Connection problem" pops up when it tries to get new mail. I was getting mail on the ASUS on 3/12/13, but starting today I get that message and no new mail comes to the ASUS.

Since I updated firefox to 29.0.1 on my desktop, I am unable to access my email account at Yahoo.com from my ASUS notebook. "Connection problem" pops up when it tries to get new mail. I was getting mail on the ASUS on 3/12/13, but starting today I get that message and no new mail comes to the ASUS.

Chosen solution

Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again:

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version)

  • Remove Firefox from your program's list of trusted or recognized programs, then add it back. For detailed instructions, see Configure firewalls so that Firefox can access the Internet.
Read this answer in context 👍 0

All Replies (2)

FredMcD
FredMcD
more options

Chosen Solution

Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again:

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version)

  • Remove Firefox from your program's list of trusted or recognized programs, then add it back. For detailed instructions, see Configure firewalls so that Firefox can access the Internet.
Roje
Roje Question owner
more options

I deleted the account on my ASUS email at settings. The ASUS appeared to delete the Yahoo email account, but when I clicked on the shortcut, my yahoo email had updated and everything looks good.

Thanks for your suggestions!

Modified by Roje