Social Support

Topic for any KB articles related to the Social Support Program

Firefox Support troubleshooting guide

Guide for support forum contributors, documenting troubleshooting techniques used to solve some of the issues frequently asked in the Firefox Support forum.

Social Support - Guidelines

These are the guidelines on how to get started with the Mozilla Social Support Program. In 2017, there was a new program started in Mozilla Marketing that reached out to users on Social Media with the Brand accounts. These guidelines are a source of onboarding to the Social Support program.

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