I inadvertantly downloaded a browser extension and I'm concerned about my computer's security.

I needed access to an ftp server. I went to Cyberduck and thought I was downloading its software. Instead, I apparently clicked on an ad from that site instead. In the pr… (διαβάστε περισσότερα)

I needed access to an ftp server. I went to Cyberduck and thought I was downloading its software. Instead, I apparently clicked on an ad from that site instead. In the process, I had this bogus browser extension right next to my Facebook Container. ... I deleted it, but I'm still concerned about what I may have done/permissions I may have granted.

Please help!

Open 1

Can't log into Google account, redirects to "clear cache and cookies"

I am having the problem a fix was created for previously where attempts to sign in to my google account continually redirect to a request to clear cache and cookies. Have… (διαβάστε περισσότερα)

I am having the problem a fix was created for previously where attempts to sign in to my google account continually redirect to a request to clear cache and cookies. Have done so multiple times, still can't log in. Can log in on Chrome so definitely a Firefox-specific issue.

We have resolved an issue with Google prompting users to ‘clear cookies and site data’ when logging in. A fix has been published, via Firefox remote settings that does not require a Firefox upgrade. Users will receive the update over the next 6hrs, if you would like to update immediately simply restart Firefox.

Note: The issue was related to CHIPS being enabled in Fx131, this feature has been temporarily disabled while we resolve the issues. Users who have disabled 'Allow Firefox to install and run studies' in Privacy & Security settings will need to enable to receive the update.

Open 1

Firefox Update has removed reload button

I just installed the latest version of Firefox. Now the reload button has gone from the toolbar. When I click on customize toolbar it is not there either so I can't add i… (διαβάστε περισσότερα)

I just installed the latest version of Firefox. Now the reload button has gone from the toolbar.

When I click on customize toolbar it is not there either so I can't add it back.

Can someone please tell me how to get his back?

I've tried resetting and that didn't make a difference.

Open 1

How do I make my browser stop jumbling characters and assets on the screen?

Around July 2nd I opened FireFox to find that the text on whatever screen I was on is spaced in an ineligible form. It seems to be the correct spelling, just jumbled toge… (διαβάστε περισσότερα)

Around July 2nd I opened FireFox to find that the text on whatever screen I was on is spaced in an ineligible form. It seems to be the correct spelling, just jumbled together. I've tried adjusting the fonts, browser acceleration, to no avail. It's becoming difficult to read, and it has only been affecting the desktop browser. It works just fine on my Mac and phone, but not my windows computer. It is the only application that does this. I've updated my drivers and all.

Open 1

Firefox on my laptop redirects linkedin.com to linkedin.cn

I have a 100% repro rate of Firefox redirecting linkedin.com to linkedin.cn. Unfortunately there's another problem beyond the unwanted redirection: linkedin.cn no longer … (διαβάστε περισσότερα)

I have a 100% repro rate of Firefox redirecting linkedin.com to linkedin.cn. Unfortunately there's another problem beyond the unwanted redirection: linkedin.cn no longer exits, it has been dead for years, I literally cannot reach LinkedIn at all. It was working fine a week or two ago. How do I prevent Firefox from redirecting behind my back? I see the status message (is that what it's called) in the lower left corner "Performing TLS handshake to www.linkedin.cn" and of course it only times out. I just verified with "Web" (different browser), it connects just fine, which suggests that it's a Firefox issue, not a system wide one.

Open 3

I lost my apple icloud storage due to credit card failure.

Back on May 12, 2026 I received an email message saying that my credit card failed to pay for my apple icloud storage. I just saw this message and I want to set up anothe… (διαβάστε περισσότερα)

Back on May 12, 2026 I received an email message saying that my credit card failed to pay for my apple icloud storage. I just saw this message and I want to set up another method of payment to apple for my icloud storage, but I don't know how to accomplish this. Please tell me what I should do.

Thank you.

Anne Fleming, [edited email from public community support forum]

Locked 1

Going back a page on Youtube doesn't always load same page, or at same spot

I recently made the switch to Firefox full time a few weeks ago, and in that time, I have been getting more and more annoying at how Firefox renders Youtube.com. If I'm o… (διαβάστε περισσότερα)

I recently made the switch to Firefox full time a few weeks ago, and in that time, I have been getting more and more annoying at how Firefox renders Youtube.com.

If I'm on my feed, and I click to watch a video, watch it and go back, I never know what I'm going to see when it goes back a page. Obviously it goes back to youtube.com, but I never know if it's going to load at the top of my feed, or about ten rows down. Even if I click a video in the very first row, and then go back a page, it may or may not load at the top of my feed. I could also actually click a video on the tenth row, and then when I go back, it might load at the top of my feed, though that is not as common, it has happened. It also sort of, kind of, reloads the page when it goes back, but never goes back to the point on my feed at the spot where the video I just watched is, as Chrome and Brave do.

This is not how Chrome or Brave do things, and yes, I know they use a different engine, and I'm sure that's the reason for this issue. Chrome or Brave, if I'm watching a video and click back to my feed, they are much better at loading what is in cache, even if I the video was on the 100th row. I can then manually refresh if I want to.

Open 2

Firefox restores my old tabs on start up even if I dont want it.

I am using Firefox on Linux Ubuntu 26.04. I normally work with multiple tabs. Then I quit Firefox with all tabs open at the point of quitting. Some times on the rare oc… (διαβάστε περισσότερα)

I am using Firefox on Linux Ubuntu 26.04. I normally work with multiple tabs. Then I quit Firefox with all tabs open at the point of quitting. Some times on the rare occasion there can be a forced quit due to some issues. In my settings I have configured it not to open the previous tabs. In fact I want a blank page. But whenever I reopen Firefox, it opens those tabs and tries to reload which is annoying. Some of these pages take a long time to reload, and why would I want to look at tabs which I already have read. Or if it crashes due to some website on a tab why reopen something that crashed in the place ? Can you fix this. Thanks.

Open 2

Paste value only in Google Sheets not functioning properly in Firefox

When copying from an outside tab then use paste value only into a Google Sheets tab, whether using shortcut or the drop down menu, it seems to first paste properly then s… (διαβάστε περισσότερα)

When copying from an outside tab then use paste value only into a Google Sheets tab, whether using shortcut or the drop down menu, it seems to first paste properly then show a "paste" dialog box that couldn't be removed. Any other input seems to paste again, taking from the last copy before the current one. Copying from another Google Sheets tab seems to have the same result but instead of the dialog box, it double paste, as described previously, immediately. Testing in Chrome seems to work as usual and clearing the cache has not help. Issues seems to arise since the latest update to Firefox.

Solved 3 1 129

How do I restore show/hide functionality for user-added search engines?

Over the years I've added dozens of additional search engines; periodically I've "archived" lesser used search engines by toggling their visibility (to reduce clutter and… (διαβάστε περισσότερα)

Over the years I've added dozens of additional search engines; periodically I've "archived" lesser used search engines by toggling their visibility (to reduce clutter and speed up my search process), and when an "archived" engine becomes relevant to me again I've simply toggled the engine back to a visible state. However, as of version 152, this functionality appears to have been removed for user-added search engines. Is there a way to restore this functionality?

I've searched here and elsewhere on the web for a workaround, and perused the about:config variables, but have not been able to find anything. The show/hide functionality is still present for builtin search engines, so it seems like there must be some way to restore it for all search engines.

Thanks in advance for your help!

Open

Possible Firefox Sync bookmark data loss after adding new device

Subject: Firefox Sync appears to have erased all bookmarks after setting up a new Windows installation Hello Mozilla Support, I believe I have encountered a Firefox Sync … (διαβάστε περισσότερα)

Subject: Firefox Sync appears to have erased all bookmarks after setting up a new Windows installation

Hello Mozilla Support,

I believe I have encountered a Firefox Sync issue that resulted in the loss of my entire bookmarks collection.

Here is exactly what happened:

I have been using Firefox Sync for several years without any issues. This was not my first Windows reinstallation. I have restored Firefox through Sync multiple times before. Firefox Sync had always synchronized bookmarks, passwords, history, extensions and open tabs correctly across my Windows PC and Android phone. I had approximately 350 bookmarks, organized into folders. Timeline Yesterday I performed a clean installation of Windows 11. I installed Firefox 152.0.5 (64-bit). I signed into my existing Firefox Account. I did not immediately enable Sync, so nothing was synchronized at that point. Today I enabled Sync and waited for the synchronization to complete. Passwords synchronized successfully. Browsing history synchronized successfully (it took a little longer). Extensions were restored successfully. Bookmarks never appeared.

Immediately after noticing this, I checked Firefox on my Android phone.

At first, one of the bookmark folders still showed that it contained more than 300 items (I saw the item count), but when I opened the folder it was completely empty. After synchronization finished, all bookmarks disappeared from both devices.

Additional information Browsing history is still present. Saved passwords are still present. Extensions are still present. Open tabs synchronization continues to work. Bookmark synchronization is enabled. I am signed into the correct Firefox Account. The second local Firefox profile is empty. The automatic bookmark backup now contains only the current state (7 items), indicating that the original backup has already been overwritten. The current profile contains both places.sqlite and places.sqlite-wal. The only Sync error log is related to a temporary DNS lookup failure (NS_ERROR_UNKNOWN_HOST) and contains no bookmark synchronization errors.

Because history, passwords and extensions synchronized correctly, this does not appear to be an account or authentication problem.

What concerns me most is that I briefly saw the bookmark folder still reporting over 300 items on Android before it became empty. This makes me suspect that something went wrong during bookmark synchronization rather than the bookmarks simply never existing on the server.

Could you please advise:

Is there any server-side recovery or investigation that can be performed for Firefox Sync bookmark data? Are there any diagnostic logs that I can provide? Is this a known issue with Firefox Sync after connecting a newly installed device?

I would greatly appreciate any assistance, as this bookmark collection had been accumulated over many years.

I have a Sync error log available: error-sync-1783454370913.txt

It only contains a DNS error related to tabs synchronization: NS_ERROR_UNKNOWN_HOST

There are no bookmark-related errors in the log.

Thank you.

Open 2

Spell checker does not work in Gemini or Substack, and I have followed all troubleshooting interventions I can find

Spellchecker does not function, and in my most important projects, Gemini and Substack, no spell checking takes place, I have to switch to Chrome of all things...here in … (διαβάστε περισσότερα)

Spellchecker does not function, and in my most important projects, Gemini and Substack, no spell checking takes place, I have to switch to Chrome of all things...here in this field spell-checking is taking place...why?

I have spent much time researching this issue, made all the intervention recommended, nothing works, and the failure is 'selective', works on many things, fails on important production browser interfacing.

I value being Chrome-free, please help me solve this issue

Open

favicon glitch with gmail

Firefox drop down history shows about 85% favicon substitution for gmail entries. It is not the gmail favicon, it is a food blog I do not login to and only very occasion… (διαβάστε περισσότερα)

Firefox drop down history shows about 85% favicon substitution for gmail entries. It is not the gmail favicon, it is a food blog I do not login to and only very occasionally read. It is a very random substitution.

Clearing cache, cookies and restarting did not eliminate the issue. All apps and browsers are fully up to date.

I only use Firefox so do not know if it happens on others. Also, it does not happen all the time, only about 85% of the time, sometimes within one session, as visible in the attached screenshot. The bottom 9 are gmail's and you can see it has chosen to substitute the gmail favicon for an unrelated food blog favicon, but the there are several gmail entries that display the correct google favicon.

It isn't a problem but it does make me feel less secure as it is a weird glitch. If there is crossover there, where else may there be identification failures? Is there any way to correct this? Thank you.

Open 1

Clicking opens a new window; make it stop!

In an accounting/payroll software application, a new window opens instead of a new tab. How to I fix this? I've already tried about:config method as well as the simple '… (διαβάστε περισσότερα)

In an accounting/payroll software application, a new window opens instead of a new tab. How to I fix this?

I've already tried about:config method as well as the simple 'tabs and browsing' method within Firefox settings. Nothing seems to work.

Open 1

Pinned sites disappear after rebooting on Mac

Hello community, I've been moved to MacOS at work and since then, Firefox will not always restore my pinned sites when I start it the next day. Here is what I do: Right… (διαβάστε περισσότερα)

Hello community,

I've been moved to MacOS at work and since then, Firefox will not always restore my pinned sites when I start it the next day.

Here is what I do:

  1. Right click a tab, select "Pin Tab"
  2. Go about my day
  3. At the end of the day, I close Firefox by using command Q and shutdown my Mac
  4. The next day, I start Firefox and most of the time, my pins are gone

I did not have this issue on Windows Firefox. I am using MacOS 26.5.2 and Firefox 152.0.4 Firefox says "Your browser is being managed by your organization" in settings. It is a link that can be clicked and the only active policy showing there is "DisableAppUpdate" which I assume is because we have our own tool to manage software updates.

Any idea what could cause my pinned tabs to disappear? I did not really customize the settings so far, I do NOT clear browsing data when exiting FF and the startup option "Open previous windows and tabs" is NOT selected. I have Ecosia and 1Password as plugins.

Any help appreciated, thank you.

Solved 7 10