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Lost Access to 2FA Device and Backup Codes

  • 2 wótegronje
  • 3 maju toś ten problem
  • 34 naglědow
  • Slědne wótegrono wót cor-el

Tu Huynh (Tyler)
Tu Huynh (Tyler)
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Our company uses this email address to manage a Firefox add-on. Recently, we lost access to the 2FA device and the backup codes we had. When we tried entering the backup codes, they were unexpectedly marked as invalid.

Is there any way to recover the account using just the email address? We urgently need access to manage the add-on.

I appreciate your help!

Our company uses this email address to manage a Firefox add-on. Recently, we lost access to the 2FA device and the backup codes we had. When we tried entering the backup codes, they were unexpectedly marked as invalid. Is there any way to recover the account using just the email address? We urgently need access to manage the add-on. I appreciate your help!

Wšykne wótegrona (2)

markwarner22
markwarner22
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Once you loose 2FA access there nothing Firefox browser can do.

https://support.mozilla.org/en-US/kb/troubleshoot-issues-related-to-add-ons

cor-el
cor-el
  • Moderator
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Try to take this to the Mozilla Discourse forum site. Latest Add-ons topics - Mozilla Discourse