Forum der Gemeinschaft Thunderbird

My computer was hacked. I had all data removed and a new windows 11 installed. I'm trying to establish my Thunderbird email ([redacted]@carolina.rr.com) since many of my communications are associated with that sign in. I don't have my previous password. Please help!

Recently I had a hard drive failure while doing a backup. Somehow Windows and almost all apps and personal data. was lost. I downloaded a fresh copy of Thunderbird and can't get past either auto or manual configuration because I lost and do not remember password. When I try to add a new account, I always get the THUNDER MAIL screen which is Greek to me . How can I enter a new password? or is possible to use the PRIMARY password? I am going to try and see if i can get a current profile to use . Is there an easier way to achieve this? I still have my 2 earthlink accounts but again no password.

I am a long-time user of Thunderbird. My PC is reinstalling Thunderbird. I am being asked for a password. I do not have one. There is no provision to reset my password. Please help.

Our e-mail became slow, and wont open new e-mails. This has been for at least a week. A few days ago our e-mail account stopped working cokmpletely, and when prompted to sign in, it does not recognize our password. I am contacting you via a different e-mail as we have no access to hrttohrt@charter.net, which has been our primary e-mail account in thunderbird for years. What can we do?

Kubuntu 24.04 Firefox 154.01

{Quote from Mozilla Support:} "Impact on data after a password reset: If you reset your account password with a recovery key, you keep access to encrypted sync data (like bookmarks, passwords and settings) on Mozilla’s servers."

"Without the recovery key, this synced data is erased for security. However, if you reset your password on a device that has a local copy of your data, signing in with your new password will re-upload the local data to Sync. On a device without local data, the synced data will be permanently lost." {Unquote}

   I am already "signed-in" (by Password Mgr.) so can't get
   the Mozilla Account Sign-in Dialog, so don't see a link to
   "Forgot Password"

{Quote from Mozilla Support:} "Impact on data after a password reset: If you reset your account password with a recovery key, you keep access to encrypted sync data (like bookmarks, passwords and settings) on Mozilla’s servers. The recovery key keeps this data connected to your account. Without the recovery key, this synced data is erased for security. However, if you reset your password on a device that has a local copy of your data, signing in with your new password will re-upload the local data to Sync. On a device without local data, the synced data will be permanently lost." {Unquote}

   So if I "log out", my data will be erased, and I don't know where -
   or if - I have a local copy.  So far, a search hasn't found anything
   or I don't know exactly what to search for.  Catch-22.  If I could
   get back to the login dialog without losing the stored data, I HAVE
   a Recovery Key.

   What can I do?  Please help me, O'Obi Wan Kanobe!

my thunderbird email account is not running, and i am trying to re-load it. i need to sign in to do this with my email address [which i have] and my password [which i don't, not used for years]. how do i get a new password or revive the old one?

I have forgotten my password and even my username in Thunderbird mail. When I try to get a new password, they send it by email. Since I cannot get into email I do not get the code. I want to completely remove my account from the server so I can start fresh. This takes me to username and email + password. I enter the new details and the server having not deleted my account sends, "Incorrect email or password. This is why I want to delete it completely so I can really start a fresh setup. I am using Ubuntu 2404.

Thank you for your help.

Rod.