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Security code was sent to my secondary email, not to the mentioned primary

Firefox Zwei-Faktor-Authentifizierung
Paul antwortete vor 1 Tag
tkrin
tkrin

Hello, needed to change 2FA. As the related popup mentioned, a security code was sent to my primary email to be entered within a couple of minutes. However, it wasn't sent to the primary email, but instead to the secondary email. I used the code sent the secondary email, so the process worked in the end, but only because I had noticed that a new Mozilla mail had arrived at my secondary email. If I had not noticed, the time limit had passed, and I had not been able to update my 2FA. Please kindly advice Greetings

Hello, needed to change 2FA. As the related popup mentioned, a security code was sent to my primary email to be entered within a couple of minutes. However, it wasn't sent to the primary email, but instead to the secondary email. I used the code sent the secondary email, so the process worked in the end, but only because I had noticed that a new Mozilla mail had arrived at my secondary email. If I had not noticed, the time limit had passed, and I had not been able to update my 2FA. Please kindly advice Greetings

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Paul
Paul
  • Moderator
  • In den Top 10 der Mitwirkenden

Hi,

Looks like you're dealing with a Mozilla account issue. We have direct one-to-one support for Mozilla accounts (which is different from a peer-to-peer support forum like this one).

Please submit a new ticket from this page so our support agent can assist you further.

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