Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Weitere Informationen
Offen

I need help getting back in to my mozilla account

Firefox Zwei-Faktor-Authentifizierung
James antwortete vor 1 Tag
Christopher Newey
Christopher Newey

Hello Mozilla Accounts Support,

I’m having trouble signing in to my Mozilla account because I’m not receiving the two-factor authentication code. Two-step authentication is enabled on my account, but the code I need to complete sign-in is not arriving.

Could you please help me regain access to my account or advise me on the appropriate recovery steps?

Ntnt Thank you for your help.

Kind regards

Christopher Newey [redacted phone# from community support forum]

Hello Mozilla Accounts Support, I’m having trouble signing in to my Mozilla account because I’m not receiving the two-factor authentication code. Two-step authentication is enabled on my account, but the code I need to complete sign-in is not arriving. Could you please help me regain access to my account or advise me on the appropriate recovery steps? Ntnt Thank you for your help. Kind regards Christopher Newey [redacted phone# from community support forum]

Geändert am von James

Alle Antworten (1)

James
James
  • Moderator
  • In den Top 10 der Mitwirkenden

Christopher Newey said
Hello Mozilla Accounts Support,

You posted this in the desktop Firefox forum section instead of using the Mozilla Account form page.

Looks like you're dealing with a Mozilla account issue. We have direct one-to-one support for Mozilla accounts (which is different from a peer-to-peer support forum like this one).

Please submit a new ticket from this page so our support agent can assist you further.

The Mozilla Account form page is at top at Ask a Question > Mozilla Account in case you missed it.

Stellen Sie eine Frage

Sie müssen sich mit Ihrem Benutzerkonto anmelden, um auf Beiträge zu antworten. Bitte stellen Sie eine neue Frage, wenn Sie noch kein Benutzerkonto haben.