Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why is shockwave flash and akamaihd crashing constantly?

  • 6 svar
  • 3 har dette problem
  • 20 visninger
  • Seneste svar af jscher2000

more options

I'm sick of this, and seriously considering ditching Firefox.

Nearly every time Facebook updates or loads, Shockwave Flash crashes and I get a dialogue window saying the script "https://fbstatic-a.akamaihd.net/rsrc.php/v2/yd/r/M9WQeVKSbLt.js:13" has crashed.

My Flash plugin is up to date. I've disabled hardware acceleration. I've reset Firefox. What is there left to do? I've been sending crash reports but they seem to be a waste of time.

Alle svar (6)

more options

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

more options

I disabled hardware acceleration again and the exact same thing is happening.

The only extensions I'm using are Avast, Adblock and NoScript. I've disabled Avast but I'm not disabling the other two, otherwise I may as well use another browser that can function properly.

more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

more options

Ok here goes;

bp-77548d7f-d590-4eb0-ac4c-b37932150117 17/01/2015 16:38 bp-dd5060d0-c760-41d7-beda-132812150117 17/01/2015 15:27 bp-14687a5c-c822-4c6b-b96a-0cef42150116 16/01/2015 16:06 bp-aea958c8-4edb-4849-8326-59e692150116 16/01/2015 09:42 bp-9d1e53a9-a852-4acb-a5b4-324202150115 15/01/2015 12:38 bp-41e440fd-e407-48b8-bdae-0b02f2150115 15/01/2015 10:56 bp-1b385a75-2b95-4472-a9b3-4822e2150115 15/01/2015 09:15 bp-a0f9efe0-e98b-4b92-ad84-fbe692150115 15/01/2015 08:09 bp-cc584dda-1ff1-431b-b815-066bc2150114 14/01/2015 07:44 bp-c066ecf4-7e77-418c-b2cd-dbb562150112 12/01/2015 16:49

more options

The crash report flagged these programs;

Process Type plugin Shockwave Flash Version:

Signature hang | CleanupPerAppKey

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers


  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)


  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

more options

Scripts hangs with Flash can be caused by the protected mode feature of the Flash plugin. That feature has security benefits, but seems to have compatibility issues on some systems. You can disable it by creating or editing a settings file. The following pages/posts provide different approaches for that:

Flash needs to completely unload from memory (exiting and starting Firefox up again might help) before this takes effect.