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Lolu chungechunge beluvaliwe. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Not access to my old email and no secondary email

  • 1 baphendule
  • 0 zinale nkinga
  • Igcine ukuphendulwa ngu Denys

Erik B.
Erik B.
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I changed email adress 3 month ago and didn't update my Firefox profile. With only that adress registered (no secondary email) I cannot change to a new one or add secondary because a confirmation mail are sent to my old account, that are deleted. Are there any way to change email, add phone number or .... without access to the old email account?

I changed email adress 3 month ago and didn't update my Firefox profile. With only that adress registered (no secondary email) I cannot change to a new one or add secondary because a confirmation mail are sent to my old account, that are deleted. Are there any way to change email, add phone number or .... without access to the old email account?

All Replies (1)

Denys
Denys
  • Top 10 Contributor
  • Moderator
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Hi,

Looks like you're dealing with a Mozilla account issue. We have direct one-to-one support for Mozilla accounts (which is different from a peer-to-peer support forum like this one).

Please submit a new ticket from this page so our support agent can assist you further.