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Problems later in day

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  • Igcine ukuphendulwa ngu Denys

Neilgg42
Neilgg42

I am finding that occasionally using Firefox on Windows 10, that the Facebook page stops and wont let me open or upload files and AOL mail disappears although the site is open. If I go to using MS Edge both sites are OK.

I love Firefox but may have to stop using it as my default.

I am finding that occasionally using Firefox on Windows 10, that the Facebook page stops and wont let me open or upload files and AOL mail disappears although the site is open. If I go to using MS Edge both sites are OK. I love Firefox but may have to stop using it as my default.

All Replies (1)

Denys
Denys
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  • Top 10 Contributor

Hi,

Sorry to hear that. Here are some standard troubleshooting steps that may resolve your issues:

  1. Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield Fx89ShieldIcon icon at the left of the address bar.
    • If ETP is enabled, try disabling it.
  2. If the problem is not fixed, try clearing Firefox cache.
  3. If it does not help, also try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website).
  4. If it also does not help, try running Firefox in Troubleshoot Mode. If the problem doesn't persist, please follow the steps from this article to troubleshoot further.

Looking forward to your update on how it goes!

Buza umbuzo

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