Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

6-digit code{s) given to me are not being accepted.

  • 1 baphendule
  • 2 zinale nkinga
  • 32 views
  • Igcine ukuphendulwa ngu Kiki

gjhylland
gjhylland
more options

6-digit code being asked for. I put in the code given and it asks for new/different code.

6-digit code being asked for. I put in the code given and it asks for new/different code.

All Replies (1)

Kiki
Kiki
  • Top 10 Contributor
  • Administrator
  • Moderator
  • Locale Leader
Mozilla Staff
more options

Hi there,

Looks like you're dealing with a Mozilla account issue. We have a direct one-to-one support for Mozilla account (which is a different thing from peer to peer support forum like this one).

Please submit a new ticket from this page so our support agent can assist you further.

Buza umbuzo

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.