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Firefox authentication code says "password incorrect" when signing in.

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I am trying to sign in on Firefox after I signed out. I input my email and password, and get told that Firefox has sent a code to my email. I enter the code, but then get told "Incorrect Password". However, I know the password is correct, since it sent me the email code and if I do put in an incorrect password, it does not do that. It does not say that the code was wrong.

In addition, since I have two email addresses associated with my account, it requires me to put in my primary address, but then changes it to my other address (which is the one I made the account with).

I tried doing a fresh install of Firefox, but it does not seem to have helped.

This is very frustrating, because I had to make an entirely new account to post this, since I could not sign in to my normal account.

I am trying to sign in on Firefox after I signed out. I input my email and password, and get told that Firefox has sent a code to my email. I enter the code, but then get told "Incorrect Password". However, I know the password is correct, since it sent me the email code and if I do put in an incorrect password, it does not do that. It does not say that the code was wrong. In addition, since I have two email addresses associated with my account, it requires me to put in my primary address, but then changes it to my other address (which is the one I made the account with). I tried doing a fresh install of Firefox, but it does not seem to have helped. This is very frustrating, because I had to make an entirely new account to post this, since I could not sign in to my normal account.

All Replies (3)

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This happens even if I try to sign in on another browser.

I don't know why it is sending me an email code anyways, since I have 2FA through an app.

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Can you login to the Firefox account via this web page?

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That's where I was trying to sign in. Both of them resulted in the same error. I ended up just making a new account and importing my bookmarks and plugins.