Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Why is my sync account not syncing?

  • 2 uphendule
  • 3 zinale nkinga
  • Igcine ukuphendulwa ngu the-edmeister

more options

Okay so I have been successfully using Firefox's sync option for a few years now. For a while there I did not have a stable device and so I was using other's machines to get things done. This is when Sync really came in handy. As well, I used it for maintaining information between mobile and home devices. Last month I got a new phone and a new laptop. In the last couple of days I got around to reconnecting with my sync account and NOTHING. My firefox them has not come up, NONE of my bookmarks are loading... it's as if it is a whole new account.

Notion - After my tablet was robbed, I decided to change all my passwords. When I eventually got around to connecting my new phone and laptop, I could not remember that new password. So, I had to reset and create a new one. I have a feeling this is the cause of my issue. Please advise. Is there a way for me to recover that data? It's not so much the theme, the logins or whatever, it's just the bookmarks. Literally years of bookmarks... gone. I gave up making the bookmark backups when I really got used to sync - it was just so goddamn handy. Now, I have a bookmark backup from like two or three years ago saved somewhere. But, my main concern are the book marks from the last two years - I've started college yet again.

Any and all information would be greatly appreciated.

Thanks :)


Isisombululo esikhethiwe

All Replies (2)

more options

Isisombululo Esikhethiwe

Hello! maybe this article can help you : Firefox Sync troubleshooting and tips

Okulungisiwe ngu anaclaraps

more options

Sorry, when you change the Password for your Sync account the data would have been deleted from the Sync servers. see the screenshot

The old Password was the "key" to unlock the encryption of your Sync data. Without the correct "key" that data is useless.