搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Cannot access certain websites

  • 5 回覆
  • 0 有這個問題
  • 45 次檢視
  • 最近回覆由 dcmcghee1

more options

Specifically I cannot access the PG&E website. FF is suddenly unable to bring up my login page. Several versions ago I started having trouble with another webpage where I webcam is updated every 5 minutes. All other browsers work for these two websites (Edge, Chrome and Brave).

Specifically I cannot access the PG&E website. FF is suddenly unable to bring up my login page. Several versions ago I started having trouble with another webpage where I webcam is updated every 5 minutes. All other browsers work for these two websites (Edge, Chrome and Brave).

被選擇的解決方法

Try to install this extension and turn it on for chrome-only websites: Chrome mask

(ref /questions/1460490)

從原來的回覆中察看解決方案 👍 1

所有回覆 (5)

more options

Can you show what you're getting when trying to access the site. It works for me. see screenshot

Do you have the same issue with Firefox in Troubleshoot Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf

Did you try clearing the browser cache? https://support.mozilla.org/en-US/kb/how-clear-firefox-cache#

You can try to clear all items for a single site. https://support.mozilla.org/en-US/kb/remove-websites-address-bar-suggestions

Last step if needed, you can refresh Firefox. https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

more options

Just learned that PG&E now no longer supports FF. Unusual as all their other webpages work except for when I try to login.

https://www.pge.com/en/accessibility/supported-browsers.html?vnt=supported-browsers#tabs-281f6d0cf8-item-5d2127a6b9-tab

Disappointing but then again it is PG&E.

As a reminder to anyone outside of California, this is the utility that was directly responsible for the most destructive wildfire in California's history.

more options

選擇的解決方法

Try to install this extension and turn it on for chrome-only websites: Chrome mask

(ref /questions/1460490)

more options

I just installed it minutes ago. Seems to be working.

Thanks.

more options

This was what I was getting before.

Edit: I should point out that this is what I got after numerous attempts of looking at a blank screen when I was having issues. Not anymore though.

由 dcmcghee1 於 修改