Firefox 技術支援討論區

Hi,

The primary e-mail on my account has been hacked for over a decade. I just did a fresh install in Windows not realizing I wouldn't be able to sign in to my Firefox account using my current e-mail because apparently my current e-mail is "not the primary account holder e-mail". Now I imagine I would have added it as a backup e-mail for the case of if I couldn't access my primary e-mail (which as I've said I haven't been able to do since approximately 2011 or so) but there isn't even an option to send the confirmation to the backup e-mail in that case. I'm really tired of going through this on every website I signed up on prior to our e-mails getting hacked. Is there a way we can just change the owner to the other e-mail so I can get back into my account please?

Every time I try and delete bookmarks my firefox locks up. I have 3,500 bookmarks I need to delete and can't. If I can't delete them I will just delete firefox and use chrome

Websites with embedded twitter images are not showing. For example, https://www.si.com/nfl/2023/01/30/joseph-ossai-personal-foul-patrick-mahomes-debate does not show the embeds. If viewed on Google Chrome, they can be seen

Here is one of my crash IDs: bp-f9625951-7706-43b0-8a7f-6f0ae0230129

Since dealing with an issue with my laptop running Linux Mint 20.3 Cinnamon 64-bit involving a mergelist error and packages with missing names, Firefox randomly crashes. Sometimes when it crashes it does it immediately every time I try to open it back up (sometimes even in safe mode), and other times it gets better after a reboot. I just installed the Flatpack version after the original one I had started crashing, so it is strange if it is an issue that just needs reinstalling Firefox, but other apps seem ok so I don't know that it's my OS.

I've tried looking for residual damage on my laptop after the earlier issue, but I can't find much information. System Reports tells me nothing is wrong and I can't make sense of syslogs.

Thank you for reading, I wish I had more details. If the crash report has any clues, please let me know.

Hardware: iMac 5K, 27-inch, 2017 macOS: Ventura 13.2 Firefox: 109.0.dmg File Type: Disk Image

For an unknown reason my Firefox browser locked up in the middle of a session. A full system re-start failed to fix the problem – all other software Apple Safari, Adobe Lightroom & Photoshop and Microsoft Office etc. continue to work as normal. Both Bitdefender and Malwarebytes full system scans have failed to identify any security issues.

To remove any possibility there was a macOS issue I successfully recovered the operating system from the mac in Recovery mode.

As the Firefox app would still not respond to the normal app opening process I removed the failed app from the mac “Applications” folder using the AppCleaner app and downloaded a new Firefox app file from the Mozilla Firefox site. I then dragged the downloaded file to the mac “Applications” folder and while holding the control key Ejected “Firefox” from the menu - the “Firefox” named disk icon on the mac screen and showing in the Finder “Locations” disappeared. Following this I successfully dragged Firefox from the “Applications” folder to the dock.

When the Firefox icon in the dock or in the Applications folder are selected the error message appears: The application “Firefox.app” can’t be opened. Repeated deletion of the Firefox app from the mac, restarting the mac, re-downloading the Mozilla Firefox app etc. etc. has resulted in the same failure. In the interim I am using Safari for the web but want to resume using Firefox asap due to Safari’s limitations.

Am I missing something in the Firefox installation procedure or there is an unrecognised security bug in the system? This is the first time I have had any issue arise with a Firefox installation process on either Windows or Apple systems.

Grateful for any advice.

I had two replies to this question the other day but neither response works.

I have had one of my accounts not work on Firefox lately. It has worked for years and now, over the last 2 months, it will not connect. I get this message back with about 25 different numbers. The requested URL was rejected. Consult the administrator. I am not teck savy and have not been able to fix this.

As the subject says, I logged into my work gmail on my personal laptop, and since then my personal gmail (as well as every other gmail I used on this laptop BEFORE logging into my work one) is now under this Administrator, on all devices. I've contacted the IT department and they said they only had my work gmail under their system. More digging around and I found it to be a cookies issue, as Google Chrome (even after logging in and out of all my gmails personal and work) was absolutely fine and so was Microsoft edge.

No matter how many times I fresh install, clear cookies, or change settings in Firefox, my personal gmail is still locked under restricted mode. Linked below is proof that Google doesn't recognize my account under restriced mode, yet Youtube still says I'm being managed.

I would like my google accounts back, and if I have to wipe all my Firefox data and abandon it, I will. I just don't want to use another browser

Hi! I am hiding the toolbar when browsing web pages to maximize the screen spaces. However, when playing full-screen videos (all HTML5 videos), the lowest part of the video are missing. It seems like that part are squeezed out of the screen. If I uncheck the "hide toolbar" function, it fixed. See the lowest part of the attached image.

I'm using the ff dev edition, 110.0b6, but the bug also happens on my ff 109.0 OS: MacOS 13.2

I have Windows 11, ver 22H2, on laptop. I use Nord VPN and Webroot antivirus which I have been using several years. This event just started occurring a week ago, and I can't find any Google references to it. As soon as I open Firefox a pop-up appears that says: "Quit your browser app. For Threat Protection to start working with your browser, you need to quit it first. Quit Firefox and click Continue." Then there are two clickable choices, Continue and Cancel. I always click Cancel because I don't know what this Threat Protection is. Then the pop-up keeps reappearing. About every five minutes it pops up and two or three times in a row after I click Cancel. It does this as long as Firefox is open. I have tried disabling Nord VPN and it made no difference. I have run complete scans with Webroot and it found nothing. I have tried uninstalling Webroot antivirus & rebooting and it made no difference, the pop-up still appears. I have tried downloading Malwarebytes and running a complete scan while Webroot was uninstalled, and it found nothing. I am out of ideas. I fear it is malware, but Nord VPN did not stop it, and both Webroot antivirus and Malwarebytes scans find nothing. I would appreciate any help.

I am often switching office and change my system default printer always first when I am in a new place. I learned from the community here that the right thing to do for having Firefox/Thunderbird follow this choice is set print_printer to 'default'. The problem is that this does only work for a while. As soon as I use the selection dropdown in the printing dialog (e.g. to exceptionally select the PDF printer) it will overwrite 'default' by that printer. The consequence is that from that time on I have to manually select the printer or got to the config editor again to set 'default'. Is there any simple solution I overlooked?

If not can you tell me how I can make a feature request? A simple solution would be to include something like 'System Default' in the dropdown list in the printing dialog. Although for my taste, it would be better to have the selection in the printer dialog only temporary and return to the previous printer selection for the next printing.

Every time I want to go to twitch.tv and type "tw" in the address bar, Twitter is the first suggestion. I don't want to go to Twitter. I've followed all the instructions in this post: https://support.mozilla.org/en-US/kb/remove-websites-address-bar-suggestions#firefox:mac:fx109 and still the problem persists.

When I use shift delete, it does remove the suggestion, but then as soon as I add an i (making "twi"), Twitter is back at the top again. I've deleted every instance of Twitter in my history/cookies/cache and it keeps doing this.

Why can't Firefox prioritize a website I visit daily and have several bookmarks of (Twitch) over promoting a website I do not want to visit? Please fix this.

After a long time, I've decided to reinstall Firefox on my PC. Upon installing it, I got the error "Your firefox profile cannot be loaded. it may be missing or inaccessible." I cannot start Firefox.

After looking online, I found this article on the support page: https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

I tried opening the profile manager, but can't get to it since Firefox won't start. It also is not accessible through using "firefox.exe -P" in the run dialog box.

So then I followed the directions and found my existing profiles.ini which pointed to my profile file. Wondering if it got corrupted, I changed the file extension to profiles.iniold and moved the whole mozilla folder to my desktop. Firefox continued to give me the same error message.

Finally I uninstalled firefox, deleted the mozilla folder under %appdata%, deleted the Mozilla folder under %programdata%, and deleted any mention of Mozilla in regedit. I finally reinstalled a fresh copy of firefox... and I got the same profile cannot be loaded error.

Is there somewhere that I'm not seeing that needs to be deleted to finally get a fresh install? I don't care about the original profile and am happy to start from scratch, but have no idea what I can still do in order to get to that point. Any suggestions on what I can do to completely remove any remnants of the original install from years ago?

For about a month or so I have been having this problem. Every once in awhile when using Firefox it will pop up to a full sized white screen except for my taskbar and freeze for a couple of seconds. This will happen usually when I am opening a new page/link or moving to a different tab. I have quite a few tabs open but I have always ran Firefox this way and never had problems before.

Sometimes after flashing white several times Firefox will crash. Ending the Firefox task in Task Manager, running a cleaning program and restarting fixes this for a while but it still keeps happening. Any help or advice is appreciated.

As you can see in the attached image of my old Overflow Menu, I had it customized with many buttons/extensions I often accessed throughout each day.

With the advent of FF ver 109, this functional flexibility has been completely lost. Now, there's no way to choose what buttons and to sort them in the Overflow Menu. In my view, an egregious loss of convenience and efficiency.

Please, bring back the full functionality of the previous Overflow Menu!!!

Since I have purchased my new laptop I am no longer always given the option to open new links in new tabs rather then new windows. I have my settings/ preferences selected to open new links in new tabs. This is important to me. It is frustrating. I do hope there is an easy fix. Thank you.

With multiple tabs open, the "X" close button disappears; in Safari, the "X" appears on hovering, not in FF, so I have to open the tab to close it. It's an annoyance

Some background first: To start with, I don't do clouds or file sharing, and almost no social media. I used to do bimonthly backups (to any of three external hard drives) until my wife died four years ago. Never thought about it again until very late December. Decided I'd do it on January 1. Hard drive crashed on December 29, on an older laptop running Windows 10. Paid an obscene amount of money for the (successful) data recovery effort, and have it all on an external hard drive. That older laptop had other (physical) problems as well, so I bought a new one running Windows 11 while the data recovery effort was going on. I've been using Firefox exclusively for 20 years, I imagine, and I've got hundreds of bookmarks. (I tend to do a lot of research.)

Current issue: When I installed Firefox on the new laptop, it wanted to import bookmarks, but of course, they weren't available. Got the recovery drive back. Researched... located the folders that Mozilla says contains the bookmarks. Stopped Firefox. ...AppData\Roaming\Mozilla\Firefox\Profiles Renamed the folders therein. Copied the similarly named folders from the recovery drive to this location. (Names and/or extensions were similar, but not exact.) Fired up Firefox. Deep sigh. It didn't work. Stopped Firefox again. Renamed the file extensions. Fired up Firefox again. Back up and running again, your witness, I'm writing this.

So, it's not a matter of simple file substitution. Is there another way to recover bookmarks from a file?