Various problems with my email address, I need to speak to a live agent, I am 85, help!

We can help, just describe your problem as best you can. And, if you've made any changes, such as an update or whatever, please share that. If you are aware of the version of thunderbird, that may help. Also let us know if this is a POP or IMAP account. This may take a few back-and-forth discussions, so please stay with this thread. Thank you.