well update did not so;ve my problem

Which add-ons do you currently have installed?

therre are many not sure they will all fir t and besides i have had these for quite some time a dn it does it wirth add ons ahut off as well and i have a had th e same addons for yrs and it did not do it

if i knew how to get them all to you i would i tried but it will not copy and i have no idea how to get htwm all to you

Hi Mary

Please appreciate that we are providing support remotely. Do you have someone that can help you in person to:

1. Clarify what happens when you try to view a webpage
2. Confirm the list of add-ons that you have installed
3. Walkthrough how to potentially fix your Firefox profile

when i click ona desktop short cut apparently Firefox does not close when i hit the red x button because i continually get Firefox is running but not responding as far as the extensions there are a bunch of them but even with out or if i remove them and without them rerunning us till get that Firefox is inning and not responding no i have no one that is why i am contacting Firefox i have gone to Bugzilla i even went to winnows 1O help and asked i do not have enough funds to pay someone like in Just answers or any one else. I f i uninstall and reinstall i lose my ability to sign n in to Firefox i lose my bookmarks and my addons its like starting Firefox fro the first time it started like a new folder. I am not being disrespectful honestly i do appreciate all the help your and others . i guess i am just upset that it doe s not stop and i keep getting it . se it happened all of a sudden not sure if a windows update would have caused it or if the newest version i installed is the culprit Which i think it is i tried doing something in about config but not sure where and what to do i just wish there was a way to fix it so it stops . as for the desktop icons i have had them since windows 7 have used them through every Firefox version and not had this before . i have removed parent lock i have places.sqlite.old and one that just say it again with out old 2 different dates i have no idea what to do . Please help if you can i appreciate any and all help thanks please any one id appreciate any help if i knew someone to help is d ot be asking Firefox help please

your support is warrented and appreciated believe me its just i am frustrated