Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Open

I'm being asked to download firefox, when i already have it. Why?

I-Firefox Install failure
jbr replied
geetee
geetee

as I've tried to ask in your help pages, I'm being asked to download Firefox. I'm then told I already have it! Why is this so?

as I've tried to ask in your help pages, I'm being asked to download Firefox. I'm then told I already have it! Why is this so?

All Replies (3)

James
James
  • Umntu owongameleyo
  • Abanikeli abali-10 abaPhezulu

The only time I have seen people say they are told to download Firefox when they have it is when they are trying to install an Extension on Firefox on iOS/iPadOS.

Firefox on iOS/iPadOS is basically a shell webkit as browser engine instead of Gecko as the desktop and Android Firefox uses. https://support.mozilla.org/en-US/kb/add-ons-firefox-ios

Though you appear to be running Firefox 152 on Windows 10.

geetee
geetee Umnini wombuzo

Therefore until I get windows 11, which will be soon, should I ignore?

jbr
jbr
  • Abanikeli abali-10 abaPhezulu

It would be interesting to know where you see such prompts, if you can attach screenshots of the messages, both to update, and then you're up to date, to help understand where might be a gap if that's something under Mozilla control.

Buza umbuzo

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.