Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Open

Request to Change Email Address Associated with Firefox Account

I-Firefox Edit account details
Matthew George replied
Aleksey
Aleksey

Hello Firefox Support Team,

I would like to ask for assistance regarding my Firefox Account.

My Firefox Account is currently associated with the email address:

Old email: [edited] @mail.ru

Unfortunately, this email account has been permanently deleted, and I no longer have any possibility to recover or access it.

I would like to know if it is possible to transfer my Firefox Account, including all associated data, synchronization information, and authentication methods, to a new email address:

New email: [edited from community support forum] @gmail.com

I am currently signed in to the Firefox Account on my mobile devices and can provide information about them if necessary.

Kind regards,

Aleksey Bondarenko

Hello Firefox Support Team, I would like to ask for assistance regarding my Firefox Account. My Firefox Account is currently associated with the email address: Old email: [edited] @mail.ru Unfortunately, this email account has been permanently deleted, and I no longer have any possibility to recover or access it. I would like to know if it is possible to transfer my Firefox Account, including all associated data, synchronization information, and authentication methods, to a new email address: New email: [edited from community support forum] @gmail.com I am currently signed in to the Firefox Account on my mobile devices and can provide information about them if necessary. Kind regards, Aleksey Bondarenko

Ilungisiwe ngu James

All Replies (2)

wxie
wxie
  • Top 25 Contributor

If you are singed in to your Mozilla account, you can try to change your primary email address. https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts

Matthew George
Matthew George

If you're still signed in on your mobile devices, that's a good sign. Firefox Support may be able to use information from your active sessions to help verify account ownership.

I’d recommend contacting support directly and providing details about the devices where you're currently logged in. Hopefully they can offer a recovery option or advise whether the account email can be updated without access to the original address.

Buza umbuzo

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.