Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Re-installing Thunderbird

  • 1 phendula
  • 0 inale ngxaki
  • 25 views
  • Impendulo yokugqibela ngu david

Norm
Norm
more options

Sorry for the length of this request, But Please read to the end.

Please bear with me I'm 78 and not as sharp as I was. All I want to do is get back to my emails. I've been using Thunderbird for as long as I remember.

First, some background. For weeks now my computer has been telling me It needs more space to download updates. I throw out a few "Gigs" but it always wants more. My C:Drive, "110 GB solid state" is only for the Windows 10 operating system and a very small number of programs. Everything used to take up less than half the drive. All my personal work is on a separate drive. I've been saving for a new computer for a long time, still not there yet.

My Problem: I switched on my computer and it said Thunderbird had downloaded updates do I want to install them, yes. It twirled a bit but it never started Thunderbird, So, I tried starting it from the shortcut on desk top. But it said "It had been changed or moved" and no longer worked, neither would the one from the start column.

So I tried Re-installing Thunderbird. In the instructions it said download then press "Run". First it said I don't have permission to load it where it was before. It's my computer, I'm the only one here and I installed it here in 2010. (Program Files (x86)/Mozilla Thunderbird)

So I downloaded to "User" then it says "Finish installing".. How, there's no buttons and no mention of "Run". I'm completely stuck, can anybody help me ?? I've just realized without Thunderbird how can we communicate ?? 

  Norm
Sorry for the length of this request, But Please read to the end. Please bear with me I'm 78 and not as sharp as I was. All I want to do is get back to my emails. I've been using Thunderbird for as long as I remember. First, some background. For weeks now my computer has been telling me It needs more space to download updates. I throw out a few "Gigs" but it always wants more. My C:Drive, "110 GB solid state" is only for the Windows 10 operating system and a very small number of programs. Everything used to take up less than half the drive. All my personal work is on a separate drive. I've been saving for a new computer for a long time, still not there yet. My Problem: I switched on my computer and it said Thunderbird had downloaded updates do I want to install them, yes. It twirled a bit but it never started Thunderbird, So, I tried starting it from the shortcut on desk top. But it said "It had been changed or moved" and no longer worked, neither would the one from the start column. So I tried Re-installing Thunderbird. In the instructions it said download then press "Run". First it said I don't have permission to load it where it was before. It's my computer, I'm the only one here and I installed it here in 2010. (Program Files (x86)/Mozilla Thunderbird) So I downloaded to "User" then it says "Finish installing".. How, there's no buttons and no mention of "Run". I'm completely stuck, can anybody help me ?? I've just realized without Thunderbird how can we communicate ?? Norm

Ilungisiwe ngu Wayne Mery

All Replies (1)

david
david
  • Top 10 Contributor
more options

I suggest a conservative approach: - verify that your profile is at c:\users\<yourid>\appdata\roaming\thunderbird\profiles\<yourprofilename>. - then, I suggest COPYING that thunderbird folder to a safe area, as that will include the profiles - now, I suggest uninstalling thunderbird completely. If you have difficulty, you can manually locate the files in c:\program files and delete them. - download from https://www.thunderbird.net/en-US/thunderbird/all/ you have a choice of the ESR or the monthly. With ESR, there are fewer updates per year for stability, but the monthly will have latest features. - after installing, start thunderbird and then exit. - now, copy the backed up thunderbird folder to c:\users\<yourid>\appdata\roaming - to OVERWRITE the existing thunderbird folder - restart thunderbird

Helpful?

Buza umbuzo

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.