Unable to sign in
I wonder if anyone can help me. I can not sign in to my email account. Since April 1. Apparently something happened at midnight March 31. I went step by step on settings. Everything is as is was no changes. When I sign up asking for Password. I input the password and it rejects. We did not changed or modify the sign in protocol. Thunderbird doesn't have a "Forget Password" option. Tried to research solutions. Tried to resign as new account. No luck. Thunderbird is our mail client for 5 different email addresses opens only the 3 .gmail addresses. Any suggestion is greatly appreciated.
All Replies (2)
re :Thunderbird doesn't have a "Forget Password" option.
You can only update/create/modify a mail account password via the webmail account which you access using a browser.
I presume this a gmail account.
Gmail uses OAuth so if you enter a normal password then it's going to fail because it's expecting an oauth token.
You need to check a few settings: If you use POP then make sure this set up in webmail account. In gmail webmail account - Settings > See all settings > Forwarding POP/IMAP tab make sure have enabled the POP option
Firewall: Access Firewall which may be controlled by the OS or by an Anti-Virus program you installed. Thunderbird must be set up as an allowed program.
VPN Please check computer and Anti-Virus product to see if a VPN has been enabled. Server does not like VPN, it will block access. So switch off VPN or create a split tunnelling and set up Thunderbird to use it.
'Localhost' If you use a program that uses 'localhost' - some people manage websites so might use something like Apache Xampp - Switch it off until Oauth has been set up.
In Thunderbird
- Settings > Privacy & Security
- WEb Content
- Select : 'Accept cookies from sites'
- Accept third party cookies 'Always'
- Click on 'Exceptions' button
- Set up: https://accounts.google.com as 'Allow'
- Click on 'Save Changes'
Scroll down to Passwords
- Click on 'Saved Passwords'
- Remove any line that mentions username = gmail email address you are trying to reset.
- Click on 'Close'
Check you are using correct gmail settings: Account Settings select 'Server SEttings' for the account IMAP
- Server name: imap.gmail.com
- Port: 993
- Connection Security: SSL/TLS
- Authentication Method: Oauth2
- Username : full gmail email address
POP:
- Server name: pop.gmail.com
- Port: 995
- Connection Security: SSL/TLS
- Authentication Method: Oauth2
- Username : full gmail email address
SMTP:
- Description: enter the same email address as shown in username (this helps you check you are using correct smtp when you have several gmail accounts)
- Server name: smtp.gmail.com
- Port: 465
- Connection Security: SSL/TLS
- Authentication Method: Oauth2
- Username : full gmail email address
EXit Thunderbird
Wait a few moments for background files to update.
Start Thundrebird
At prompt enter normal Password, then click on the 'Accept' to allow Thunderbird access to server.