On Aug 14th 11 PM ET/Aug 15th 03:00 UTC, due to scheduled Firefox Account server maintenance, users may not be able to sign in or create a new subscription. This is expected to last approximately 30 minutes. Status updates can be found at https://status.vpn.mozilla.org or https://status.relay.firefox.com.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

problem with bookmarks and folders not working as normally has

  • 2 iimpendulo
  • 2 inale ngxaki
  • 116 views
  • Impendulo yokugqibela ngu cmandry

more options

2 problems just started happening after years using: 1) when I attempt to bookmark the box give me 3 folders to pick from or choose like normal but when you select choose you don't get a list of all your folders to scroll and select from. Now it only allows me the those 3 shown or new folder option, and if I don't pick one fast enough it automatically just saves and closes which brings up 2) when a bookmark is saved it doesn't go at the bottom of the list of bookmarks as usual but can be found in "recently bookmarked" where I can then move it. additionally when I make a new folder it does not go into my list of bookmarks either. The folder will show up in "other bookmarks" tab and has to be dragged and placed in my bookmark list. searched around and can't find a way to restore it to normal.

2 problems just started happening after years using: 1) when I attempt to bookmark the box give me 3 folders to pick from or choose like normal but when you select choose you don't get a list of all your folders to scroll and select from. Now it only allows me the those 3 shown or new folder option, and if I don't pick one fast enough it automatically just saves and closes which brings up 2) when a bookmark is saved it doesn't go at the bottom of the list of bookmarks as usual but can be found in "recently bookmarked" where I can then move it. additionally when I make a new folder it does not go into my list of bookmarks either. The folder will show up in "other bookmarks" tab and has to be dragged and placed in my bookmark list. searched around and can't find a way to restore it to normal.

Isisombulu esikhethiweyo

Please try : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 61.0.2 with a Full Version Installer

Your Video Card Drivers have errors in them. Reinstall them. adapterDescription: Intel(R) HD Graphics 4600

direct2DEnabled: False

direct2DEnabledMessage: [u'blockedDriver'] u'D3D11_COMPOSITING'}, {u'status': u'blacklisted', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blacklisted', u'message': u'#BLOCKLIST_FEATURE_FAILURE_BUG_1432610', u'type': u'env'}], u'name': u'DIRECT2D'}

Please let us know if this solved your issue or if need further assistance.

Funda le mpendulo kwimeko leyo 👍 1

All Replies (2)

more options

Isisombululo esiKhethiweyo

Please try : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 61.0.2 with a Full Version Installer

Your Video Card Drivers have errors in them. Reinstall them. adapterDescription: Intel(R) HD Graphics 4600

direct2DEnabled: False

direct2DEnabledMessage: [u'blockedDriver'] u'D3D11_COMPOSITING'}, {u'status': u'blacklisted', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blacklisted', u'message': u'#BLOCKLIST_FEATURE_FAILURE_BUG_1432610', u'type': u'env'}], u'name': u'DIRECT2D'}

Please let us know if this solved your issue or if need further assistance.

more options

thanks for all the great info. I'll have some spare time over the weekend and will follow your detailed step x step very helpful!