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Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

All my sync data has gone and do not show up when syncing?

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  • Impendulo yokugqibela ngu Paul

sadonight
sadonight
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Hi All,

3 weeks I was installing a fresh windows, and while syncing to get my data back, nothing showed up. There were a lot of data and add-ons and I cannot get them back. Please help me finding that backup.

Thanks,

Hi All, 3 weeks I was installing a fresh windows, and while syncing to get my data back, nothing showed up. There were a lot of data and add-ons and I cannot get them back. Please help me finding that backup. Thanks,

All Replies (1)

Paul
Paul
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Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.