Everytime i try to download, Firefox hangs. i have tried reinstalling, still get the problem
i have tried everything including refresh, uninstall, reinstall, reboot, etc. when i try to download a report or data or even a new version of firefox, the browser hangs before making the download available
All Replies (5)
It is possible that anti-virus software is corrupting downloaded files or is interfering otherwise.
Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.
See:
Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.
Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
- Malwarebytes' Anti-Malware:
http://www.malwarebytes.org/mbam.php - AdwCleaner:
http://www.bleepingcomputer.com/download/adwcleaner/
http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml - SuperAntispyware:
http://www.superantispyware.com/ - Microsoft Safety Scanner:
http://www.microsoft.com/security/scanner/en-us/default.aspx - Windows Defender:
http://windows.microsoft.com/en-us/windows/using-defender - Spybot Search & Destroy:
http://www.safer-networking.org/en/index.html - Kasperky Free Security Scan:
http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
- Anti-rootkit utility TDSSKiller:
http://support.kaspersky.com/5350?el=88446
See also:
yea - tried all that. is there any way to completely remove Firefox configurations and truly start from scratch?
when i run firefox in 'sandboxie' - basically a fresh environment, it works fine. i need to know how to get that fresh environment back on my computer
Your issue sounds a lot like one I've wrestled with at times over many versions of FF -- here's the bugzilla thread on it FYI:
