Did you let Firefox save your login? If so, try clearing that here:

orange Firefox button or classic Tools menu > Options > Security > "Saved Passwords" button

More generally, when you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

(You also can clear Firefox's cache completely using:

orange Firefox button or Tools menu > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now")

(2) Remove your verizon.com cookies (save any pending work first) using either of these. While viewing a page on the site:

• right-click and choose View Page Info > Security > "View Cookies"
• Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

Then try reloading the page. Does that help?

It looks like clearing the cache and cookies did the trick. Thank you.