Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

Unable to see the downloaded files in the downloaded folder even though the files are present.

more options

I am able to download the files and the downloaded files are shown in the downloads section too. However, when I go to the "open containing folder" it is not present there:( I cant seem to find the files at all.

I am able to download the files and the downloaded files are shown in the downloads section too. However, when I go to the "open containing folder" it is not present there:( I cant seem to find the files at all.

Tất cả các câu trả lời (5)

more options

Can you open them from the downloads list, or do those fail as well?

Is there any pattern with particular kinds of files or download locations?

more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

If "Open" and "Open Containing Folder" in the right-click context menu in the Download Manager window are grayed then that means that the file is no longer in the original download location and they may have been removed by Anti-virus or cleanup software.

more options

its not dependent on the type of files. I can play the file from the downloads section. however, it doesn't show up in the folder, when I right click and click on open containing folder. its quite odd:( I tried changing the default download location too. same problem persists. i am forced to download the same file multiple times before it finally shows up in the folder

more options

It seems to working well with other browsers. chrome, ie, etc.. when I download pictures and try to open it from the downloads window, it says that photoviewer cant open this image because its either deleted or in a location that isnt available:(

more options

There is an interesting yellow tab above your downloads list which says "avast! Sandbox". I wonder whether there is a problem handing off files in the sandbox to some applications? I'm just not sufficiently familiar with the feature to know what complications might arise. Have you tried launching the image in another application, such as Paint?