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Unable to load Thunderbird

Thunderbird Sự cố và hiệu suất chậm
dietergerhard6799 replied 1 tuần trước
alison.shepherd
alison.shepherd

I am unable to access my emails in Thunderbird. Thunderbird opened but does not respond as there appear to be some files /emails that it could not accessed.

I tried deleting the Parent.lock file. I then deleted Thunderbird and re-installed it.

On opening the updated instance, it comes up with the same couple of files/emails in the list. With the same ones seemingly trying to be loaded. See attachment. The files are Invoice 03-10-20 and Ticket_1.pdf

I am unable to access my emails in Thunderbird. Thunderbird opened but does not respond as there appear to be some files /emails that it could not accessed. I tried deleting the Parent.lock file. I then deleted Thunderbird and re-installed it. On opening the updated instance, it comes up with the same couple of files/emails in the list. With the same ones seemingly trying to be loaded. See attachment. The files are Invoice 03-10-20 and Ticket_1.pdf
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Tất cả các câu trả lời (3)

Mapenzi
Mapenzi
  • 25 cộng tác viên hàng đầu

Giải pháp được chọn

There are two bugs describing this issue https://bugzilla.mozilla.org/show_bug.cgi?id=2071123 https://bugzilla.mozilla.org/show_bug.cgi?id=2071951 The second is a duplicate of the first one.

The only temporary solution I know is to delete the guilty session.json file from the profile folder >> find your profile folder by pressing the Windows Key key and then start typing: %APPDATA%\Thunderbird\Profiles\ In folder Profiles you might find one or more profile folders with names like default, default-release, default-esr, .... Try to identify your actual/active profile folder by comparing modification dates of files, then delete the file session.json and close the folder Thunderbird. Restart Thunderbird and avoid opening very many messages and .pdf files in new tabs, until this bug will be fixed.

alison.shepherd
alison.shepherd Người tạo câu hỏi

Hi

Thank you my problem is resolved now. I did as suggested the following:

find your profile folder by pressing the Windows Key key and then start typing: %APPDATA%\Thunderbird\Profiles\ In folder Profiles you might find one or more profile folders with names like default, default-release, default-esr, .... Try to identify your actual/active profile folder by comparing modification dates of files, then delete the file session.json and close the folder Thunderbird.

dietergerhard6799
dietergerhard6799

Had similar problem. Try to open Thunderbird and it would be all hung up. Stuck trying to load messages and the inbox. Sometime a full system reboot would work or not having other Apps open. Today none of the old solutions worked. Followed the suggested fix and deleted the session.json file. Immediate resolution, many thanks. Will make sure I close all open messages and especially PDF files open as messages before program exit. Cheers Dieter

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