Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

تلاش سپورٹ

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

مزید سیکھیں

اس تھریڈ کو آرکائیوکیا گیا تھا۔ اگر آپ کو مدد کی ضرورت ہو تو براہ مہربانی نیا سوال پوچھیں۔

I tried to fix an issue with deletion of emails, but it did not work. What would be my next step to enable mail deletion?

  • 1 جواب دیں
  • 1 میں یہ مسئلہ ہے
  • 146 دیکھیں
  • آخری جواب بذریعہ havugot1

havugot1
havugot1

I was unable to delete emails, so i tried to empty the deleted items, but it also removed the folder. I closed thunderbird, found this support and the post regarding deleting profile trash files. I re-opened thunderbird to locate profile folders and noticed the deleted items folder and files had returned. I closed thunderbird as per instructions, and removed trash files from the profile folders. Upon restarting thunderbird the deleted items folder was still there with deleted messages, and I was still unable to delete any further msg's or empty the bin without the folder also vanishing.

I was unable to delete emails, so i tried to empty the deleted items, but it also removed the folder. I closed thunderbird, found this support and the post regarding deleting profile trash files. I re-opened thunderbird to locate profile folders and noticed the deleted items folder and files had returned. I closed thunderbird as per instructions, and removed trash files from the profile folders. Upon restarting thunderbird the deleted items folder was still there with deleted messages, and I was still unable to delete any further msg's or empty the bin without the folder also vanishing.

منتخب شدہ حل

Turned out that my anti-virus was doing a scheduled scan and had found a virus in an email attachment in my deleted items folder, thus nothing being able to do during the scan.

اس جواب کو سیاق و سباق میں پڑھیں 👍 0

تمام جوابات (1)

havugot1
havugot1 سوال کا مالک

منتخب شدہ حل

Turned out that my anti-virus was doing a scheduled scan and had found a virus in an email attachment in my deleted items folder, thus nothing being able to do during the scan.