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I wast to recover using recover keys, but there is no >forgot password< button at sign in, how do I get to the button?
My primary password was change on June 16, 2026. I did not initiate the change, nor have information about the new password. I have recovery keys I would like to try. I am not certain whether when the password was changed the recovery keys were as well.
The first step in support instructions is to click >forgot password< button at sign it. There is no such button.
My primary password was change on June 16, 2026. I did not initiate the change, nor have information about the new password. I have recovery keys I would like to try. I am not certain whether when the password was changed the recovery keys were as well.
The first step in support instructions is to click >forgot password< button at sign it. There is no such button.
Tất cả các câu trả lời (1)
Hi John
The recovery keys are for your Mozilla Account. If you do not have your Primary Password this support article should help:
https://support.mozilla.org/en-US/kb/reset-your-primary-password-if-youve-forgotten-it
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