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See https://support.mozilla.org/en-US/kb/how-do-i-request-refund-mozilla-vpn and https://support.mozilla.org/en-US/kb/how-do-i-cancel-my-subscription-mozilla-vpn If you need additional help then you can post a direct support ticket at https://support.mozilla.org/en-US/questions/new/mozilla-vpn though this form page will only load if you are subscribed to Mozilla VPN with the Mozilla Account. This is listed on top at Ask a Question > Mozilla VPN This section you posted in is for for support of desktop Firefox on Windows, macOS, Linux.