Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

Unable to download/failed/cancelled downloads

  • 8 trả lời
  • 2 gặp vấn đề này
  • 1 lượt xem
  • Trả lời mới nhất được viết bởi gijs

more options

I tried redownloading Firefox after I saw that i was unable to download any extenstions/add-ons. Anytime i try to download something from the firefox browser, the download fails or gets cancelled. I never changed any settings, how can i fix this?

I tried redownloading Firefox after I saw that i was unable to download any extenstions/add-ons. Anytime i try to download something from the firefox browser, the download fails or gets cancelled. I never changed any settings, how can i fix this?

Tất cả các câu trả lời (8)

more options

please help me

Hữu ích?

more options

Hi

Are you trying to do this on a computer managed by work or school?

Hữu ích?

more options

This is on a personal computer.

Hữu ích?

more options

I will do anything for help. Im not very computer literate now a days. I have tried doing a new fresh install of firefox but that did not seem to work. it kept the settings and now I cannot download anything

Hữu ích?

more options

Do you have ESET security software as that software has been reported to cause issues with installing extensions?

Hữu ích?

more options

no i dont, i use microsoft security defender

Hữu ích?

more options

still need help please

Hữu ích?

more options

To work out what is going on we'll need some more information.

Can you elaborate on where you're downloading things from, and how you're downloading (right click and then "save as", or clicking a link that normally results in a download, or some other way)? Are you just clicking "Add to Firefox" on the addons.mozilla.org website?

We could get some more logging information about what is going wrong if you follow the following steps:

  1. In the address bar, type about:config and press the Enter key.
    • The about:config warning page may appear. Click Accept the Risk and Continue to continue to the about:config page.
    • Filter for browser.download.loglevel, and change the value by clicking the pencil icon next to it on the right. Set the value to all.
    • open the browser console (press ctrl-shift-J)
    • clear the console contents (press the trashcan/bin icon on the top left)
    • try to download something
    • copy/paste any messages that appear in the browser console here.

Hopefully we can get to the bottom of this soon!

Hữu ích?

Đặt một câu hỏi

Bạn phải đăng nhập vào tài khoản của bạn để trả lời bài viết. Vui lòng bắt đầu một câu hỏi mới, nếu bạn chưa có tài khoản.