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Some websites not loading, sometimes

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Hello, sometimes firefox seems like it is working fine, other times certain sites like youtube, duckduckgo and spotify will not load, while others will.

I've gone through and done everything the help articles suggest, nothing happens - then a few days later everything's fine. It's gone on like this for a few months. Any help would be greatly appreciated.

thanks -alex

Hello, sometimes firefox seems like it is working fine, other times certain sites like youtube, duckduckgo and spotify will not load, while others will. I've gone through and done everything the help articles suggest, nothing happens - then a few days later everything's fine. It's gone on like this for a few months. Any help would be greatly appreciated. thanks -alex

Tất cả các câu trả lời (3)

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I don't know what they are doing to the program but I have had increased problems using Firefox as well.

A couple weeks ago it was I couldn't delete or mark emails read on Outlook Live. It sorted itself out in a week or two.

Now Outlook Live wont load at all starting today. Opens fine using MS Start or Chrome.

I think it's time to switch browsers. They keep "improving" something that worked fine for years for me.

Hữu ích?

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If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin), always make sure such extensions do not block content.


You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings), click the padlock icon (Clear cookies and site data) for the domain in the selected tab.

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

You can check for issues with Enhanced Tracking Protection. Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages like blocked content.

Hữu ích?

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I dont have time right now to do the other steps, but holding the shift key while reloading worked for me, so I guess than means something in the cache is preventing opening. I'll address that later. Plus, my involvement might be slightly off-topic from the original question.

Thanks cor-el.

Also, the first thing I do when I have website opening problems is disable some or all of my extensions. That didn't work for the Outlook Live problem. This is why I have said for a long time now that I dont understand why Firefox doesn't have a "kill switch" for all extensions at once instead of me having to click every one of them to disable. Sometimes I just want the fast option to see a web page then enable all the extensions once I have seen the page.

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