Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

Login Request Expired is locking me out of school email

more options

Although I can access every other aspect of my school account, I am locked out of email by a screen telling me: "Your login request has expired. Try logging back into the application" with the accompanying tab reading: "Universal Prompt Error".

Regardless of my logging out and trying again, and rebooting my computer, contacting the school's IT dept, I continue to be locked out through Firefox. Chrome will let me in.

Please help me resolve this problem.

Although I can access every other aspect of my school account, I am locked out of email by a screen telling me: "Your login request has expired. Try logging back into the application" with the accompanying tab reading: "Universal Prompt Error". Regardless of my logging out and trying again, and rebooting my computer, contacting the school's IT dept, I continue to be locked out through Firefox. Chrome will let me in. Please help me resolve this problem.
Đính kèm ảnh chụp màn hình

Tất cả các câu trả lời (1)

more options

This is one possibility:

Firefox recently rolled out "Total Cookie Protection" to more users. This limits how sites can use "third party" or "cross-site" cookies, meaning cookies from different websites than the one you see in the address bar. If you notice that there is a different address in the address bar between the main school server and the sign-in page, or between the sign-in page and the email server, then this cookie restriction could break the connection.

You can make exceptions to this feature when needed by turning off Enhanced Tracking Protection on each different server that you end up getting switched to. More info in the following articles:

Does that work for you?

Hữu ích?

Đặt một câu hỏi

Bạn phải đăng nhập vào tài khoản của bạn để trả lời bài viết. Vui lòng bắt đầu một câu hỏi mới, nếu bạn chưa có tài khoản.