Firefox keeps crashing since 2022 February 8.
I am a Firefox user for 5 years now and never had such bad experience before. Since 2022 February 8 my Firefox application keeps crashing all the time. The browser opens and I can open webpages as well, but shortly after opening the websites, most of the pages result in Firefoxing crashing. I have latest version of Firefox and I have checked in safe / troubleshooting mode as well, but it did not help, Firefox still crashes. I have submitted a lot of crash reports in the last two days, the latest one has this ID: bp-94f69edd-95cb-40e3-84de-33cb20220210.
Please let me know what to do, as currently I cannot use Firefox and without a fix I have change to another web browser. Please also note that the same webpages that crash under Firefox work without errors in other browsers.
Tất cả các câu trả lời (12)
Product Firefox Release Channel release Version 97.0 Build ID 20220202182137 (2022-02-02) Buildhub data OS Windows 7 OS Version 6.1.7601 Service Pack 1
jscher2000 said
Could this be relevant? A couple of other users identified Webroot (security software) as blocking 64-bit Firefox 97 -- released today -- from running properly: If you are still running an earlier release of Firefox, this would not be your issue.
bg07901 said
After consulting with WebRoot, they advised this was a known issue. The fix was to remove and reinstalled the WebRoot application.
Note that the OP is on Windows 7 (i.e. not Windows 10).
You can try to disable hardware acceleration in Firefox.
- Settings -> General: Performance
remove checkmark: [ ] "Use recommended performance settings"
remove checkmark: [ ] "Use hardware acceleration when available" - https://support.mozilla.org/en-US/kb/performance-settings
Close and restart Firefox after modifying the setting to make changes effective.
You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.
Unfortunately none of these solve my issue. 1. I don't have Webroot, hence I cannot uninstall it. 2. I disabled hardware acceleration in Firefox, but the issue is still there. I have the latest graphics display driver
Firefox still keeps crashing, but other web browsers work properly with the same websites.
Any suggestions on what to do? Should I uninstall Firefox and install it again?
Please post the crash report for the last few days.
Here are some of my sample crash IDs that can be viewed on https://crash-stats.mozilla.com/
Please let me know if there is a better way of posting these crash reports.
bp-58e9d7a0-0a1c-4139-9446-5297b0220213 bp-cf14e162-5a1f-4364-a015-7919e0220213 bp-83015cc4-4fe6-486a-9e31-8f3a60220213 bp-a4d09be6-2e08-4c5b-9e39-cc9350220213 bp-57e2edf2-fbde-4fbb-96a9-1b8540220213 bp-8641b31e-f9b0-45f6-b949-37a160220213 bp-0c0392a9-ddaa-4882-b1e3-b01390220213
bp-58e9d7a0-0a1c-4139-9446-5297b0220213 = Uptime 30 seconds bp-cf14e162-5a1f-4364-a015-7919e0220213 = Uptime 5 seconds bp-83015cc4-4fe6-486a-9e31-8f3a60220213 = Uptime 5 seconds bp-a4d09be6-2e08-4c5b-9e39-cc9350220213 = Uptime 50 seconds bp-57e2edf2-fbde-4fbb-96a9-1b8540220213 = Uptime 12 seconds
Signature: mozilla::layers::FixedSizeSmallShmemSectionAllocator::AllocShmemSection
Crash Reason EXCEPTION_ACCESS_VIOLATION_READ
ole32.dll = Microsoft's framework
This is for Sumo's Related Bugs 1440815 RESOLVED FIXED Crash in [@ mozilla::layers::FixedSizeSmallShmemSectionAllocator::AllocShmemSection ]
Perform a System File Check to fix corrupted system files
Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true
Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93
Bug 1440815 Opened 4 years ago Closed 4 years ago
I called for more help.
I submitted the System File Checker, but it did not find any problems. I got the following message: "Windows Resource Protection did not find any integrity violations."
Firefox still keeps crashing...
You can try to disable hardware acceleration in Firefox.
- Settings -> General: Performance
remove checkmark: [ ] "Use recommended performance settings"
remove checkmark: [ ] "Use hardware acceleration when available" - https://support.mozilla.org/en-US/kb/performance-settings
Close and restart Firefox after modifying the setting to make changes effective.
As I have describe above in an earlier post, I disabled hardware acceleration in Firefox, but the issue is still there.
Sorry for the late reply. Been in Hospital.
Use these links to create a new profile. Use this new profile as is. Is the problem still there?
https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible
http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder
https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
Type about:profiles<enter> in the address box.