Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

This Connection is Untrusted

  • 4 trả lời
  • 5 gặp vấn đề này
  • 7 lượt xem
  • Trả lời mới nhất được viết bởi gorney

more options

I just upgraded to Windows 10 and now Firefox cannot access either Gmail or Facebook because the connection is "Untrusted" ((Error code: sec_error_unknown_issuer). What is the problem?? I have tried deleting the cert8 database and restarting.

I just upgraded to Windows 10 and now Firefox cannot access either Gmail or Facebook because the connection is "Untrusted" ((Error code: sec_error_unknown_issuer). What is the problem?? I have tried deleting the cert8 database and restarting.

Giải pháp được chọn

You could try reinstalling the latest version of Avast.

Or you could disable the scanning of secure requests. See: https://support.mozilla.org/questions/1075985

Or there is a way to manually set up Firefox to work with Avast if the above are not what you're looking for, but I'd need to research the steps for that.

Đọc câu trả lời này trong ngữ cảnh 👍 0

Tất cả các câu trả lời (4)

more options

Sorry for the hassle. Many users are updating their security software or enabling parental controls during or shortly after their Windows 10 upgrade, and Firefox may need to be set up to work with those changes.

Do you use Avast, BitDefender, ESET or Kaspersky security software?

If not, could you try disabling Microsoft Family Safety: http://windows.microsoft.com/en-us/windows-10/turn-off-microsoft-family-settings

Được chỉnh sửa bởi jscher2000 - Support Volunteer vào

more options

Giải pháp được chọn

You could try reinstalling the latest version of Avast.

Or you could disable the scanning of secure requests. See: https://support.mozilla.org/questions/1075985

Or there is a way to manually set up Firefox to work with Avast if the above are not what you're looking for, but I'd need to research the steps for that.

more options

I restarted and it's working now. Thanks again for your help.