Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Firefox keeps crashing

  • 8 trả lời
  • 43 gặp vấn đề này
  • 9 lượt xem
  • Trả lời mới nhất được viết bởi JimDirt

more options

i sent a few crash reports , but i just re-did my PC , new hard drive , fresh Windows 7 Ultimate 64 bit install , all Windows Updates done , and installed Firefox , all done TODAY , and it has crashed several times , the last 3 within 5 minutes of each other , Firefox has never crashed on me before , and today it has crashed about 5 times , it has done it on different web pages , and it did it twice on the same page after the "reset" , i don't know what the issue is , but something is wrong , any info would be appreciated .... Thanks ... Jim

i sent a few crash reports , but i just re-did my PC , new hard drive , fresh Windows 7 Ultimate 64 bit install , all Windows Updates done , and installed Firefox , all done TODAY , and it has crashed several times , the last 3 within 5 minutes of each other , Firefox has never crashed on me before , and today it has crashed about 5 times , it has done it on different web pages , and it did it twice on the same page after the "reset" , i don't know what the issue is , but something is wrong , any info would be appreciated .... Thanks ... Jim

Được chỉnh sửa bởi JimDirt vào

Giải pháp được chọn

Well i ended up reformatting just to be sure there were no Windows errors causing this , so i installed a fresh/clean Windows 7 Professional 64 bit , last night and so far Firefox has not crashed , now i only have 1 last issue which i will post as soon as i post this , and hopefully my issues will be solved


WARNING

Do NOT reformat without taking proper advice.

Reformatting causes loss of all information and programs on a disk.

Please note these are the general Help Articles relating to Crashes.


( Additional information added by a forum moderator ~J99 )

Đọc câu trả lời này trong ngữ cảnh 👍 0

Tất cả các câu trả lời (8)

more options

hi jim, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

more options
more options

The crash report flagged these programs;

atidxx32.dll = Advanced Micro Devices


I would advise download the full installer from their web site.

more options

Well that is weird , i will go to AMD's site and download a driver directly from them (i checked , and what you posted is in my Video card driver , which is a ATI Radeon HD5450

What does it specifically say was the cause of all the crashes , and were they all caused by the same thing ??

Được chỉnh sửa bởi JimDirt vào

more options

I don't know the why. Let us know how it comes out.

more options

those crashes might be related to your particular hardware - can you use a tool like www.memtest.org in order to check the integrity of your RAM?

more options

I used a utility called Ultimate Boot CD v5.2.6 which has a check system that will check Hard Drive (which was bad and was replaced a few days ago) , the Ram (which 1 stick was found bad and i am getting 2 matching 2gb sticks which should be here today) , that test was ran last night

So yes , the ram that is currently in the system (6gb , which was 8gb but 1 stick was found bad in the test and removed) is all good and 2 sticks of the 4 that were in it are new within the last week , 1 stick from the original , passed the test , but it will be replaced today with the matching set i mentioned above , so my total ram will be 8gb again once the 2 new sticks arrive any time now and all ram will be NEW as of today

But even after the bad stick was removed (actually when i was downloading the driver for the video card , Firefox crashed yet again) , i will note i am currently on my Vista PC while posting this , till i get the issues fixed on the Windows 7 PC , but the Vista PC with Firefox that i am currently on right now has not crashed , EVER

Được chỉnh sửa bởi JimDirt vào

more options

Giải pháp được chọn

Well i ended up reformatting just to be sure there were no Windows errors causing this , so i installed a fresh/clean Windows 7 Professional 64 bit , last night and so far Firefox has not crashed , now i only have 1 last issue which i will post as soon as i post this , and hopefully my issues will be solved


WARNING

Do NOT reformat without taking proper advice.

Reformatting causes loss of all information and programs on a disk.

Please note these are the general Help Articles relating to Crashes.


( Additional information added by a forum moderator ~J99 )

Được chỉnh sửa bởi John99 vào