Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

Have been having issues with firefox crashing & v e r r y s l o w also sluggish, I removed by the programs & features than redownloaded it, I can not use it.

  • 5 trả lời
  • 1 gặp vấn đề này
  • 3 lượt xem
  • Trả lời mới nhất được viết bởi cor-el

more options

Had to remove it for the last & final time. I love & miss my Firefox, but can't take the chance of someone getting into my system. The upgrade had yahoo toolbar which is always easy to get rid of (thank God) but I have this yellow sign in my popup that says something about the system not being safe, & we can not go to any web sites. Why is it everything that is upgraded always turns out to be BULL. I can not use Firefox for anything, so once again had to remove it using the programs & features update/remove. Windows7 Home Premium 64-bit Operating System. HELP.

Had to remove it for the last & final time. I love & miss my Firefox, but can't take the chance of someone getting into my system. The upgrade had yahoo toolbar which is always easy to get rid of (thank God) but I have this yellow sign in my popup that says something about the system not being safe, & we can not go to any web sites. Why is it everything that is upgraded always turns out to be BULL. I can not use Firefox for anything, so once again had to remove it using the programs & features update/remove. Windows7 Home Premium 64-bit Operating System. HELP.

Tất cả các câu trả lời (5)

more options

Mozilla doesn't supply the Yahoo Toolbar with Firefox downloads. Where did you download Firefox from?

more options
more options

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: After resetting Firefox, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Reset Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Reset Firefox" that looks like this: Button reset. Click on it.
  3. Firefox will close and reset. After it is done, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

more options

In the address bar, type about:crashes. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

more options

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.