Can no longer receive emails on my Thunderbird Mozilla account
Changed our broadband provider on Friday from PlusNet to EE and, since then, have been unable to reply to emails on my Thunderbird Mozilla account. I am still receiving them but when I attempt to reply I get the message:
"Sending of the message failed.
An error occurred while sending mail. The mail server responded: <X@dolhun.co.uk> recipient rejected - relay denied. Please check the message recipient "X@dolhun.co.uk" and try again."
Can anyone offer any help please? I am not very computer savvy unfortunately 'Regarding the question below which I have answered 149.0, to be honest I don't know which Thunderbird version I have but I had to fill in something!!
Modified by Ed
All Replies (3)
The word 'relay' in an error message often means that the sending email address and the SMTP email address do not match. I suggest looking at the server settings pane and the SMTP server setting pane. Sample attached to show location. And, please do not offer information that is just a guess. Better to say nothing. You can find your version by clicking help>about.
Oops, I forgot the screenshot. here is the sample:
I do appreciate you responding to my email. Thank you. I have been trying for a couple of hours now to sort it out but unfortunately I just don't have the knowledge to be able to do it so will have to give up. Thank you again.
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