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Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

Adding A secondary Email Account

  • 4 përgjigje
  • 0 e kanë hasur këtë problem
  • 1 parje
  • Përgjigjja më e re nga James

MG B
MG B
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When attempting to update my Mozilla account from my Firefox settings, I was unable to add my secondary email address because of an error message stating that the secondary email account exists...

Repeating this action in case of a bug resulted in being locked out of that particular window.

I have no idea what that error message means, nor how to circumnavigate it. Please help!

Thanks, MGB

When attempting to update my Mozilla account from my Firefox settings, I was unable to add my secondary email address because of an error message stating that the secondary email account exists... Repeating this action in case of a bug resulted in being locked out of that particular window. I have no idea what that error message means, nor how to circumnavigate it. Please help! Thanks, MGB

Ndryshuar nga MG B

Krejt Përgjigjet (4)

theitfirefly
theitfirefly
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Hi MGB, For Mozilla account-related issues, please submit your question through this form. Under the "What do you need help with" field you'll want to select "Accounts & Login", and just summarize what you've already posted here in the body of the form.

Terry
Terry
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The error message means that there is an account using that email address. There is an alternative site you could try. I will post links separately because they have to be moderated.

Terry
Terry
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These are the links. Good luck.

https://accounts.firefox.com/signin https://accounts.firefox.com/settings

James
James
  • Top 25 Contributor
  • Moderator
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MG B said
I was unable to add my secondary email address because of an error message stating that the secondary email account exists...

You may have created another Firefox Account (now called Mozilla Account) sometime ago and cannot use the same email address with another Mozilla Account.