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Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Firefox no longer recognizes my “primary account.” Unable to login.

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I am unable to login to firefox to sych my ipad 3 mini (IOS 12.0) after deleting my private data, and either with/without a vpn. Firefox login popup frame says I must use my “primary account,” and I am using my “primary account.” I tried resetting my pwd & Firefox popup asked for an authentication code... I provided the code, it failed and Firefox then repeated complaint to use my primary account.

Perhaps my account is locked, or otherwise in a state of snafu. Firefox support is bizzar in avoiding contact with humans.

Any ideas would be appreciated - including some means to contact a firefox to interact with that’s human.

I am unable to login to firefox to sych my ipad 3 mini (IOS 12.0) after deleting my private data, and either with/without a vpn. Firefox login popup frame says I must use my “primary account,” and I am using my “primary account.” I tried resetting my pwd & Firefox popup asked for an authentication code... I provided the code, it failed and Firefox then repeated complaint to use my primary account. Perhaps my account is locked, or otherwise in a state of snafu. Firefox support is bizzar in avoiding contact with humans. Any ideas would be appreciated - including some means to contact a firefox to interact with that’s human.

Zgjidhje e zgjedhur

Currently, we think only humans are responding to support forum posts. Beep boop.

Do you recall setting up a secondary email address on your Firefox Account? Try that one in case primary and secondary got switched somehow. (It's an involved process, so I wouldn't expect it to happen by accident, but you never know.)

Ref:

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Zgjidhja e Zgjedhur

Currently, we think only humans are responding to support forum posts. Beep boop.

Do you recall setting up a secondary email address on your Firefox Account? Try that one in case primary and secondary got switched somehow. (It's an involved process, so I wouldn't expect it to happen by accident, but you never know.)

Ref:

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I did set a secondary and they were opposite of what I expected, but I did initially tried both and neither worked. I most likely had the passwords switched up too. What a fine mess of time this wasted.

However, I was able to re-access my account and set the primary account to what I expected it to be. I have re-established synch with all my devices macOS and IOS.

All better now. Many thanks.

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