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Primary email inaccessible, secondary verified email available — need primary email changed

  • 1 reply
  • 0 have this problem
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  • Last reply by Paul

egoh
egoh

my account is under [email address] but that is defunct and I can't access it at all. So I can't log in. I can't change to my secondary email which is [email address] Can you help me

my account is under [email address] but that is defunct and I can't access it at all. So I can't log in. I can't change to my secondary email which is [email address] Can you help me

Modified by Paul

All Replies (1)

Paul
Paul
  • Moderator
  • Top 10 Contributor

Hi,

Looks like you're dealing with a Mozilla account issue. We have direct one-to-one support for Mozilla accounts (which is different from a peer-to-peer support forum like this one).

Please submit a new ticket from this page so our support agent can assist you further.

I will remove your email addresses from your question for your privacy and security as this is an open forum.