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Consistently Crashes

  • 6 replies
  • 3 have this problem
  • 6 views
  • Last reply by FredMcD

Everything worked fine until yesterday. At first it was tabs crashing but that quickly turned into Firefox crashing. I haven't installed anything, haven't done anything that would cause it as far as I know.

At first it was 2-4 minutes the tab would crash. Then it turned into Firefox crashing every minute or two. Now it crashes within a few seconds of startup.

Here's what I've done to try to resolve it. I've updated flash player, graphic drivers. I've disabled add-ons, started Firefox in safe mode, tried clean install, tried different version of Firefox. It's crashing constantly.

What else is there to do?

Firefox version: 63. (I've tried 64 and results are same). OS: Windows 10 64 bit.

Everything worked fine until yesterday. At first it was tabs crashing but that quickly turned into Firefox crashing. I haven't installed anything, haven't done anything that would cause it as far as I know. At first it was 2-4 minutes the tab would crash. Then it turned into Firefox crashing every minute or two. Now it crashes within a few seconds of startup. Here's what I've done to try to resolve it. I've updated flash player, graphic drivers. I've disabled add-ons, started Firefox in safe mode, tried clean install, tried different version of Firefox. It's crashing constantly. What else is there to do? Firefox version: 63. (I've tried 64 and results are same). OS: Windows 10 64 bit.

All Replies (6)

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version 64.0.2 January 9, 2019


Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Product Firefox Release Channel release Version 64.0.2 Build ID 20190108160530 OS Windows 10 OS Version 10.0.17134

bp-d9ef9d30-36a7-4a74-8a04-ca8950190113 Signature: OpenTypeFontFaceBuilder::ReadVerticalDeviceMetrics

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

combase.dll = Microsoft

rpcrt4.dll = Windows; Remote Procedure Call Runtime

ntdll.dll = Microsoft ++++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 63.0.3

bp-eeaee9c1-6978-4f83-ac06-0ae1e0190113 Signature: OpenTypeFontFaceBuilder::ReadVerticalDeviceMetrics

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

combase.dll = Microsoft

rpcrt4.dll = Windows; Remote Procedure Call Runtime

ntdll.dll = Microsoft

nvwgf2umx.dll = Dwm.exe = Microsoft Desktop Window Manager ++++++++++++++++++++++++++++++++++++++++++++++ bp-761af492-bae6-471e-bc58-1bccb0190113 Signature: OpenTypeFontFaceBuilder::ReadVerticalDeviceMetrics

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

combase.dll = Microsoft

rpcrt4.dll = Windows; Remote Procedure Call Runtime

ntdll.dll = Microsoft

Chosen Solution

That did it. No more crashes! :D

Thank you FredMcD for your help!

Glad to help. Safe Surfing.