Two years ago Norton spoofed me in my regular email. No links, just a phone number. His phone number was Fuquay-Varina, North Carolina. I was a fool and fell for the thief. He locked my computer. It was expensive. But not as bad as the Chief of Police in this incorporated town of 4800. At least a computer store could wipe the junk he put on it. And then I got a Lenovo computer and monitor. I loved Dell and their all-in-one printer. Avoid Brother all-in-one or any printer with the fax as the first option. It drains all the color liquids. good luck with your issues.

I just noticed an error in my first post and would like to correct one item as follows: This statement "and the account number from which recent payment was deducted did match any accounts I hold or held in the past, should read, "did NOT match any accounts...", etc. Thank you for understanding.

Was prompted to download a program to Firefox before I paid my phone bill. I did not recognize the web address or name that was shown, and the account number from which recent payment was deducted did match any accounts I hold or held in the past. I cancelled the action immediately, without downloading, but am still concerned. I found nothing on the internet about this, just got a summation chat AI response that stated the phone company had no download/extension for Firefox. Has anyone had any experience like this or could someone shed some light on this?

You did the right thing by cancelling it. That definitely sounds like a sketchy popup or redirect and not something your phone company would use, especially since legit carriers don’t require Firefox downloads to pay a bill. If nothing was installed, you’re likely fine, just clear your browser cache, run a quick malware scan, and keep an eye on your accounts for peace of mind.