Shut down the old sync. Then create a new account. or Resetting the sync password, or changing its e-mail, will remove all data from the servers.

The data in your profiles will not be affected.

Delete Account: Look for Delete Account at the bottom of https://accounts.firefox.com/settings

Shut down the old sync. Then create a new account. or Resetting the sync password, or changing its e-mail, will remove all data from the servers. The data in your profiles will not be affected. Delete Account: Look for Delete Account at the bottom of https://accounts.firefox.com/settings

Thanks Fred

I realize I am horrible at explaining my problem so I'll try again. I have registered an account with a protonmail, and then I attached another gmail email to it as secondary email or something like that. I was wondering if its possible to remove the secondary gmail email so that I can create a new sync account with that one?

I messed up here first time thinking I was getting in contact with Mozilla support team, but then realized it was a forum so I removed some info. Is it possible for the Mozilla team to remove my secondary email so I can create a new account?

I had enabled 2 factor auth, and I downloaded the 32 character removal code. I do not have the 10 digit code to remove 2 factor auth, so I am unable to get into my account. I do however remember my password. What can I do? Thats why I was hoping the mozilla team could help me maybe?

Thanks in advance

You should be able to take care of that using: https://accounts.firefox.com/settings

And I called for an administrator.

When you are locked out due to losing access via 2FA then it is not possible to regain access to account or reuse the email addresses associated with this account to create a new account. You will have to create a new account with a third email address.

• https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information
• https://support.mozilla.org/en-US/kb/what-if-im-locked-out-two-step-authentication