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I am using Firefox under windows 11 to Access MyGov account

Firefox Site breakages
Stephen.loh8 replied
Stephen.loh8
Stephen.loh8

I use Firefox trying to access myGov account. I can Log into myGov account without any issues, but once I log in. I can't click on link within myGov to go to any of the linked services. Forefox just stay on the page without going anywhere. Every time I want to log into MyGov, I got to use other browser like Microsoft Edge. In Edge or Chrome, the same log in process, but then when I click on the linked service, like ATO, Medicare, etc. It actually take me to ATO, or Medicare etc, where In Firefox it does not work when I click on the link.

I use Firefox trying to access myGov account. I can Log into myGov account without any issues, but once I log in. I can't click on link within myGov to go to any of the linked services. Forefox just stay on the page without going anywhere. Every time I want to log into MyGov, I got to use other browser like Microsoft Edge. In Edge or Chrome, the same log in process, but then when I click on the linked service, like ATO, Medicare, etc. It actually take me to ATO, or Medicare etc, where In Firefox it does not work when I click on the link.

All Replies (2)

Denys
Denys
  • Moderator
  • Penyumbang 10 Teratas

Hi,

Sorry you experience that. Here are some standard troubleshooting steps that may resolve the issue:

  1. Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield Fx89ShieldIcon icon in the left part of the address bar.
    • If ETP is enabled, try disabling it.
  2. If the problem is not fixed, try clearing Firefox cache.
  3. If it does not help, try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website).
  4. If it also does not help, try running Firefox in Troubleshoot Mode. If the problem doesn't persist, please follow the steps from this article to troubleshoot further.
  5. If nothing from the above helps, try creating a new Firefox profile and check if the issue persists there. If it doesn't, you can start copying files from your old profile to the new one to identify which one causes the issue. See this article on what files to copy.
Stephen.loh8
Stephen.loh8 Pemilik Soalan

Penyelesaian Terpilih

Hi Denys. Thanks for helping with all the suggestion. Suggestion 1, 2, 3 did not work. suggestion 4 running Firefox in Troubleshoot Mode work. Thanks you for helping

Tanya soalan

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