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Why can't I see Captcha with Firefox 20, even in safe mode?

Mightymouse59
Mightymouse59
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MacMini OS 10.7.5; Firefox 20. This is currently a problem for me with Google Scholar, although I typically cannot see Captcha at all on any web site--that is, I don't even see the request for the character string. With Firefox, I attept to access Google scholar and get an error page telling me that my system may be sending automatic queries, and there is no visible Captcha on the screen. With Safari, when I've had this issue, Captcha is visible, I enter the string, and proceed to Scholar.

I just restarted firefox in safe mode, and still cannot see captcha. I tried a limited cache clear (for "today," didn't want to totally clear the cache, but I will if it might help), but this is a fairly long-standing problem that I'm just now trying to fix. Any ideas?

MacMini OS 10.7.5; Firefox 20. This is currently a problem for me with Google Scholar, although I typically cannot see Captcha at all on any web site--that is, I don't even see the request for the character string. With Firefox, I attept to access Google scholar and get an error page telling me that my system may be sending automatic queries, and there is no visible Captcha on the screen. With Safari, when I've had this issue, Captcha is visible, I enter the string, and proceed to Scholar. I just restarted firefox in safe mode, and still cannot see captcha. I tried a limited cache clear (for "today," didn't want to totally clear the cache, but I will if it might help), but this is a fairly long-standing problem that I'm just now trying to fix. Any ideas?

Chosen solution

Fixed! Thank you!

Read this answer in context 👍 0

All Replies (2)

user633449
user633449
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Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

Mightymouse59
Mightymouse59 Question owner
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Chosen Solution

Fixed! Thank you!