one single tag un-applying itself
Hello! I'm having a problem where a specific tag keeps un-applying itself. I have a number of filters that look for specific words in emails, and tag them accordingly -- all of my other filters are working just fine, but one specific one has decided to stop working. It has exactly the same settings as the other ones, and when I manually run the filter, it correctly applies the right tag.
But, minutes later, the tag will un-apply itself, and I cannot figure out why. For some reason, an older message is staying correctly tagged with that filter, but newer ones un-apply the tag. This same filter and tag used to work just fine. Other tags on emails from the same source work fine, too.
Modified by Roz G
എല്ലാ മറുപടികളും (7)
Hello there Roz g
You can use troubleshooting mode to disable certain options and add-ons. You might want to try this to check if the filters are working correctly with the software.
Use https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird
Try these troubleshooting steps too. :Repair the folder: Right-click the affected folder, select Properties, and click Repair Folder.
1. This fixes corrupted index files.Check filter order: Filters run from top to bottom.
2. A filter lower on the list might be overwriting or removing the tag applied by the first one.
3. Enable 'Stop processing filters': Add this action to your filter to prevent subsequent filters from modifying the same email.
4. Check IMAP synchronisation: If you use multiple devices, another mail client or the server itself might be syncing and overriding the tag shortly after it is applied.
Modified by Googlethunderbird.
Hello, I have the same isssue.
I dont have any automatic filters and still one of my tags keep un-applying itself. Also tried it in troubleshoot mode, still happens. The weird part is this only happens to one specific tag. I have 6 tags and it is always the 6th tag that keeps disappearing. I noticed this issue last week, today I tested, all my other tags work.
I have the same issue.
Started one or two weeks ago. Have about 25 tags, I apply them manually and so far I only noticed that two of them has this problem. Have disabled all add-ons and tried to repair the folder. Problem still here.
Roz G said
Hello! I'm having a problem where a specific tag keeps un-applying itself.
Is it working now, Roz?
szerviz said
Hello, I have the same isssue. I dont have any automatic filters and still one of my tags keep un-applying itself. Also tried it in troubleshoot mode, still happens. The weird part is this only happens to one specific tag. I have 6 tags and it is always the 6th tag that keeps disappearing. I noticed this issue last week, today I tested, all my other tags work.
Which version of TB are you using? TB menu > Settings > type the word update in the search box.
yanne.j said
I have the same issue. Started one or two weeks ago. Have about 25 tags, I apply them manually and so far I only noticed that two of them has this problem. Have disabled all add-ons and tried to repair the folder. Problem still here.
Which version of TB are you using? TB menu > Settings > type the word update in the search box.
I'm out of town. Will check at the end of the week when I'm back at home.
You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.