Impossible to connect to a Google account
Hello. Impossible to connect to an existing Google account. Neither to the "full" account, nor to the Contact list nor to a Calendar of an existing account. Neither to a "private" account, not to a "workspace".
When trying to connect to a Contact list, after the Oauth window and the authorisation to share data from Google accounts, the app answer "Connexion impossible" (I am a French user).
When trying to connect to Calendars, Google's window asking authorisation to share data comes back after clicking "authorise".
Chosen solution
Beyond cookies, make sure not to use a VPN while authenticating. Also make sure there is no other process running on your computer listening on TCP port 80, e.g. like a local web server. To test whether something is listing on port 80, in a command/dos window: netstat -an | findstr LISTEN | findstr ":80[^0-9]"
Read this answer in context 👍 1എല്ലാ മറുപടികളും (7)
Make sure cookies are allowed in Thunderbird. See https://support.mozilla.org/kb/automatic-conversion-google-mail-accounts-oauth20
Thank you christ1. I carefully checked the conditions mentioned in the post. Cookies were already all allowed. The problem remains the same. I wonder whether the problem comes from the fact that I have several Google accounts. I have to choose one account before authorising.
Thank you christ1. I carefully checked the conditions mentioned in the post. Cookies were already all allowed. The problem remains the same. I wonder whether the problem comes from the fact that I have several Google accounts. I have to choose one account before authorising.
I wonder whether the problem comes from the fact that I have several Google accounts. I have to choose one account before authorising.
Multiple Gmail accounts shouldn't be a problem. Are you saying you do have a problem with one specific account only, and all others do work?
Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button ≡, then select Help > Troubleshooting Information. Press the "Copy text to clipboard button" and paste the information into your reply.
Hello. Always same problem with Google authentication, be it a new Google email account, a connection to Google contact, or a connection to a Google agenda. I can see the Google screen (in French) asking whether I accept sharing mails, contacts ang agenda with Thunderbird. After hiting "Accept", I come back to the TB configuration screen with "authentication failed". When trying to connect to Google Agenda, I have this sequence 4 times, that is the number of agendas I try to synchronize.
Hint: my "name" has accents (in French).
Here is the "Troubleshooting information" (without last section "Accélération graphique", because of space overflow).
Paramètres de base de l’application
Nom: Thunderbird Version: 150.0 Identifiant de compilation: 20260416011526 ID de distribution:
Canal de mise à jour: release Agent utilisateur: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:150.0) Gecko/20100101 Thunderbird/150.0 Système d’exploitation: Windows_NT 10.0 26200 Thème du système d’exploitation:
Processus de lancement: Activé
Fenêtres multiprocessus: 0/0
Fenêtres Fission: 0/0
Activées par défaut
Processus distants: 7
Stratégies d’entreprise: Inactives
Clé du service de localisation de Google: Manquante
Clé de Google Safebrowsing: Manquante
Clé du service de localisation de Mozilla: Manquante
Mode sans échec: false
Taille de la mémoire (RAM): 7,7 Go
Espace disque disponible: 170 Go
Comptes courrier et groupes
account1:
INCOMING: account1, , (imap) imap.orange.fr:993, SSL, passwordCleartext
OUTGOING: , smtp.orange.fr:465, SSL, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (imap) ssl0.ovh.net:993, SSL, passwordCleartext
OUTGOING: , ssl0.ovh.net:465, SSL, passwordCleartext, true
account5:
INCOMING: account5, , (imap) imap.orange.fr:993, SSL, passwordCleartext
OUTGOING: , smtp.orange.fr:465, SSL, passwordCleartext, true
account6:
INCOMING: account6, , (imap) ssl0.ovh.net:993, SSL, passwordCleartext
OUTGOING: , ssl0.ovh.net:465, SSL, passwordCleartext, true
account8:
INCOMING: account8, , (imap) ssl0.ovh.net:993, SSL, passwordCleartext
OUTGOING: , ssl0.ovh.net:465, SSL, passwordCleartext, true
account9:
INCOMING: account9, , (imap) ssl0.ovh.net:993, SSL, passwordCleartext
OUTGOING: , ssl0.ovh.net:465, SSL, passwordCleartext, true
account10:
INCOMING: account10, , (imap) ssl0.ovh.net:993, SSL, passwordCleartext
OUTGOING: , ssl0.ovh.net:465, SSL, passwordCleartext, true
account11:
INCOMING: account11, , (imap) ssl0.ovh.net:993, SSL, passwordCleartext
OUTGOING: , ssl0.ovh.net:465, SSL, passwordCleartext, true
account12:
INCOMING: account12, , (imap) ssl0.ovh.net:993, SSL, passwordCleartext
OUTGOING: , ssl0.ovh.net:465, SSL, passwordCleartext, true
Bibliothèques
Bibliothèque
État
Version minimale attendue
Version utilisée
Chemin
RNP (OpenPGP)
OK
0.18.1
0.18.1.MZLA.150.0.botan.3.8.1
C:\Program Files\Mozilla Thunderbird\rnp.dll
OTR
Échec du chargement. Le chiffrement des discussions OTR ne fonctionnera pas.
-
-
-
Paramètres de l’agenda
Mon agenda
Nom
Valeur
Nom:
Type: storage
Désactivé: false
Nom d’utilisateur:
URI:
Intervalle d’actualisation:
En lecture seule:
Supprimer les alarmes:
Cache activé:
Identité iMIP: id2
iMIP désactivé:
Compte iMIP:
Identifiant de l’organisateur:
Forcer la planification des messages:
Alarmes contextuelles prises en charge:
Alarmes sur invitation prises en charge:
Alarmes maximales par évènement:
Pièce jointe prise en charge:
Catégories maximales:
État de confidentialité pris en charge:
Priorité prise en charge: true
Évènement pris en charge:
Tâche prise en charge:
Heure locale prise en charge:
UTC/GMT pris en charge:
Programmation automatique prise en charge:
Rapports de plantage des 3 derniers jours
Processus distants
Type: Nombre
Pages « à propos » privilégiées: 1
RDD: 1
Contenu web isolé: 1
Extension: 1
GPU: 1
Utilitaire Windows Media Foundation: 1
Utilitaire Décodeur audio générique: 1
Modules complémentaires
Nom
Type
Version
Activé
Emplacement
ID
FileLink Provider for Dropbox
extension
7
true
app-profile
dropbox-cloudfile@darktrojan.net
Signal Spam
extension
4.2.9
true
app-profile
signal-spam@signal-spam.fr
Thème système — automatique
theme
1.4.2
true
app-builtin
default-theme@mozilla.org
Clair
theme
1.3.2
false
app-builtin
thunderbird-compact-light@mozilla.org
Sombre
theme
1.3.2
false
app-builtin
thunderbird-compact-dark@mozilla.org
Logiciel de sécurité
Type: Nom
Antivirus: Antivirus Microsoft Defender
Logiciel anti-espion:
Pare-feu: Pare-feu Windows
Anciennes feuilles de style utilisateur
Activées: false Feuilles de style: Aucune feuille de style trouvée
Chosen Solution
Beyond cookies, make sure not to use a VPN while authenticating. Also make sure there is no other process running on your computer listening on TCP port 80, e.g. like a local web server. To test whether something is listing on port 80, in a command/dos window: netstat -an | findstr LISTEN | findstr ":80[^0-9]"
Thank you christ1. I have installed XAMPP long time ago, I thought it would not open automatically. The personal Google account works now.