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receiving e-mail

  • 1 reply
  • 2 have this problem
  • 3 views
  • Last reply by Matt

djkblueline
djkblueline
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Hi. I have 3 e-mails. recently I could not receive on another e-mail. I called my cable tech. he said that thunderbird hadupdated and some users had problems. He had me change my port to 578. I did and now the same e-mail will send but not receive. so three of my e-mails will send and only 2 will receive. I am very ignorant with computer use. I use a flip phone for travel. thanks dan

Hi. I have 3 e-mails. recently I could not receive on another e-mail. I called my cable tech. he said that thunderbird hadupdated and some users had problems. He had me change my port to 578. I did and now the same e-mail will send but not receive. so three of my e-mails will send and only 2 will receive. I am very ignorant with computer use. I use a flip phone for travel. thanks dan

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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For us to better investigate this issue, we will need some more information.

Could you please do the following?

  1. Open the menu Fx57Menu > Help > Troubleshooting Information, then click Copy text to Clipboard.
  2. Go to https://pastebin.mozilla.org/, paste the clipboard by right clicking in the large text area, select paste from the menu, change the retention period to expire in 28 days, use the Paste Snippet button to create a page containing your info, then copy the resulting URL (address) of the page created.
  3. Open a reply to this post, and paste the URL to your troubleshooting information you just copied.
  4. Please also provide results for the following test on your system